I chose Two Mann Studio before they had earned any awards or ranking because I believed that they had great potential. From what I saw of their work, I felt they could be stars of tomorrow. This couple was very easy going and photo shooting with them was comfortable. However, in my opinion, their business practice (especially professional practice) has huge room for improvement.
Observations:
They put only their best (not average) photos on their blog and facebook, so not to expect there will be any better pictures when the package is released. During final product review, only selected photos are professionally modified. Selection seems to be made based on photographers' preferences. The rest of the pictures are poorly adjusted and the quality does not match optimization expectation. Product quality from engagement session ($XXX) was better than the actual wedding photos ($XXXX). TwoMann tends to be defensive rather than solving customer’s dissatisfaction. Contract becomes vague when further modification is required. TwoMann under modifies most pictures and if further adjustment needs to be made, they charge; however, the quality afterwards is not guaranteed. The consistency of the pictures given did not provide a full story of the day.
I have once recommended this studio to a few people but here are some comments from our family, friends and coworkers after seeing their release of our photos:
‘Seriously? They sent those to you? Do they know that each picture represents themselves?’
‘This is the first wedding photographers I’ve ever seen that the quality is so inconsistent.’
‘I have seen your pictures on their facebook and I thought they produce good pictures, but after seeing these I have another thought.’
‘Wow… some of them are stunning but most can be better. Good artistic view, but bad post editing element.’
Those comments make it really hard for me and my husband to be proud of TwoMann deliverables though we love their shooting enthusiasm and the 10% very well edited pictures. However, in the end it is the final product that matters.
Pros:
Enthusiastic in photo shooting
Amazing perspective
Creative at reflection and peeking style photography
Proficient at low light photography
Cons:
Require more work on details
Not customer focus, not from the beginning to the end.
Photoshop editing skill and consistency require improvement.
In my opinion, they cannot yet be considered as professional; their business conduct can be considered as violation of professional code of conduct.
Conclusion:
My husband and I were once proud of choosing them; however, their professional practice honestly raises concerns. Family and friends have recommended us to raise a complaint to BBB; however, this couple are nice people, only that they lack sensitivity and awareness; so we decided to put this review online instead.