Steve Nash Fitness World

UPDATE: I thought I would update my post so everyone could knows what they offered us! They will not refund our money, but if we would like rejoin their gym they will apply the credit towards our new membership or if we know anyone at the gym they can apply our credit too! Let's think about this.. if we were happy at your gym we wouldn't have left in the first place. Now you try to bargain with us by saying come back and we will credit your fees, if you do not come back you will not get anything or if you want we can give your money away to someone else. Wish I could give them 0 Stars! *************************** My husband and I have belonged to Steve Nash Gym for many many years. The past 3 yrs., we had been attending the Steve Nash in Langley. We just recently cancelled our membership at this gym mainly due to the facilities needing some much needed updates. When you cancel your membership beware! I asked the girl if there were any hidden fees or surprises we should know about? I was assured more than once that we only had to pay, one more month membership (30 days’ notice) It is partly our fault for trusting her, but my advice is to READ all the tiny print that you are signing. Do not trust what they are telling you. Our yearly “gym enhancement fees” were due in June for the coming year. ($134 approx. for the two of us.) These “enhancement fees” are taken yearly to upgrade their current locations and to expand other locations. I’m not sure how the Langley location has been upgraded in the 3 yrs. we have been attending, the only thing we have noticed is building a new Juice Bar. Here are my suggestions on what needs to be done… Men and Women locker rooms need to be completely gutted. Equipment is old and dirty, and takes forever to get repaired. The nasty mats all need to be thrown away and replaced. The so called stretching area needs to be designated for stretching, stop filling it with old left-over equipment and make it bigger. At the present time you can fit perhaps 4 people there. I’m not sure who thought doing a Circuit class on a Saturday morning, in an already overcrowded gym was a good idea but it’s not. The parking at this location is completely ridiculous. My husband and I cancelled our membership in May 11, 2018. We didn’t mind giving 30 days’ notice, but paying for an enhancement fee for (June 2018-May 2019), to a gym that we won’t be attending, is terrible customer service and completely unfair. (You are robbing us of our money) If we cancelled one month earlier they would not have been able to withdrawal this enhancement fee. I hope this helps other families/people from not paying for an “enhancement fee” to a gym that they won’t be attending. We have tried making a couple of phone calls to Steve Nash but they are not interested in friendly or fair customer service.

Average gym with room for improvement I travel a lot and have an opportunity to see what other facilities are like and it was an eye opener. Parking is a challenge but it’s all supply and demand, peak times are an issue but overall it’s ok. One reco would be to have staff parking so that the valuable spots are not occupied all day. Equipment; recent upgrades are keeping pace and I like the fact they keep changing. Staff; mainly friendly and caring but they need to lead by example... replacing weights to their homes, organizing the area that they are at, not all standing at the booth, ect Care; this place needs to be more attentive. I have seen one staff member walk around the gym and pick up weights, bands ect and place them back. I repeat only one member. After visiting other gyms I realized this should be the norm not an exception. If the staff take of the place the members will follow. At the same time they can be building relations and selling more. Win win 101 Sometimes we need to take ourselves out to so see what good looks like and better understand where we stand. SNFW LGY does something’s really well, however still afraid to improve. Hoping that feedback drives improvement and growth.

Overall a good gym. I really like the equipment and there's lots of space to workout. The only reason my rating is 4 instead of 5 stars is because the parking lot is way too small for the gyms' capacity and I noticed that the personal trainers are really pushy. Aside from these, I really do like this gym.

Amazing gym with great equipment, nice people and even nicer staff but can get overly busy sometimes

I am a new member and although I found a teeny bit of pressure to sign up and get personal training package, I think this gym is great and happy I did . The front staff are friendly, the gym is clean with good equipment , there are alot of classes plus a TRX area. Yoga as well though it is not in a quiet separate room so it's noisey. The reviews about the trainers are simply not true. I did not sign up for any PT but I have still gotten really great help from them and they are all awesome and friendly. Personal favorites are Mike , John and Olivia. Super nice and very knowledgeable and very caring . They really want to help not just get your business. They work on commission so you can't blame them for trying to get business ! There is always someone unhappy about something. I wouldn't listen to bad reviews. Just go get a week pass and try it.