World Gym International

I have been here for a month and the gym is good!! Great machines, no problems there. But...when it comes to the child care that's a whole different story. The room is extremely hot and the floors are hard as rock. The first problem I had was when I came to pick my son up and his lip is bleeding. Asked what had happened and they told me they were not watching him so they couldn't tell me. Canceled my membership the next day but I have continued to go to finish out the month I paid and hope nothing else happens. Today I come to pick up my son and he's no where to be seen. Ask where is he? (BTW he's only just turned two not potty trained) they told me that they put him in the bathroom because he said he peed!!!! BY HIMSELF. Mind you, the door is extremely heavy no way he can get out without help. I open the door he's standing there looking scared and bathroom chemicals on the shelf beside him. Like are you joking me!!! For such great prices the child care is not worth it. I hope you get where I'm coming from and go somewhere where your children are safe...

I am passionate about fitness, thus I feel the need to share this review I wrote and would not normally do this. However, I did not enjoy my experience at World Gym Niagara Falls today. At around 1:50pm on May 15, 2018, there was an employee who asked me to leave because as a guest, I have to be with a member at all times. Seeing as my dad literally had to leave on urgency, then come back within 5 minutes was inconvenient. I understand this is a policy, however you have to give someone consideration if they give you a valid reason. As this incident was happening, there were other guys who were getting in no problem without being scanned, and essentially doing the same thing. I’m just wondering why nothing was being done to stop them and how lenient these employees were being towards others walking through in front of my own eyes. I felt that this was all done in an unprofessional manner from start to finish. My family members are all within the VIP memberships, thus I proceed to go in as a guest majority of the time without any issues. As we were talking this matter out with the manager (Breanna), they both showed no interest in apologizing or trying to understand our situation. At the same time, the employee (Char) was telling her friends about it in the corner, while I was still in her presence. If the employee suggested maybe having a day pass option or kindly telling me other option, rather than following me into the change room and kicking me out, then I would have potentially considered and wouldn’t be angered on how this approach went. I did not appreciate being followed into the change room, not having told anything as a warning, and having to be kicked out of the facility extremely disappointed. This could have all been discussed at the front desk with my father present, not after the fact that he left, needed to be phone called to return and the employee having to come into the change room just to kick me out. As a result, I unfortunately had to cancel my family’s memberships as we were not pleased with the service of the employees. I hope that this doesn't happen to others in the future and that people may continue flourish in a positive, encouraging atmosphere - like their philosophy states

Sure the price sounds great..only $10 a month, but the cleanliness is extremely poor. The mirrors in the women's section are disgusting. I've seen the same water stains, hand prints and dust on there for over 3 months now!! Like what is it that their staff is doing all night that no one can grab some windex and clean the glass?? Half of the attachments to the machines are missing and much of the equipment is in serious need of some maintaining. If the hours weren't so convenient then I would go somewhere else.

The price is right, but the cleanliness is low.. I've seen people mopping the floor,stop to make a smoothie and not wash their hands. My girlfriend has seen female employees use the washroom facilities and not wash their hands before returning to work. Change rooms mopped with dirty mop water. Stand up tanning booth gets incredibly dusty by the fan. Staff seem friendly enough depending on the day.

Love the Zumba and soccacize classes but not impressed with the staff in the daycare. Brought my 6 month old daughter for the first time today and they didn’t take her out of the car seat for the 70 mins she was there!