McKay's Home Theatre Centre - Theater - Courtenay, BC - VerView
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McKay's Home Theatre Centre

McKay's Home Theatre Centre

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3.5 Google Review
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2885 Cliffe Ave, Courtenay, British Columbia, V9N 2L8, Canada
(250) 338-0333 www.madmanmckay.ca
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Google Reviews

Refresh Reviews 3.5
May 18, 2018
Amazing car stereo work and the service the store is the best you will find period.
Aug 8, 2017
I've been here multiple times. The guys are nice and accommodating, and rather friendly. They also have helped in pricing in order to get me the best deal and be competitive with others in town, and that's great! Though, in terms of information given, they don't always go into very deep detail. Maybe it's the turnover I see that makes for a lack of knowledge? Just guessing on my part. The one thing that sketches me out is that last week I was recommended some Hertz speakers. Was asked what he could offer me to get me into buying some that same day. I listened to some of my music on them and thought they sounded great. But I came back later to check, and it turns out they had the equalizer settings completely different from the neutral level, which would be the way they sound naturally without adjustments . Maxed out bass, maxed out mid range, and bass boosted too. I didn't check, but they probably had an EQ preset on too. This doesn't sound bad normally, but I was never told that the demo speakers were adjusted. Nobody said a word that they changed the base audio experience. They were trying to sell me on a sound quality that wasn't what the speakers would normally sound like out of the box. A very strong lack of transparency there, and one that had me feel unsure about giving them my business. Decided to go elsewhere for that reason. If you're ever going to demo some car speakers, make sure they turn off all adjustments and EQ presets! If they have any adjustments active they're selling a product on its sound quality that doesn't exist at the base level, and might push you to buy them that way like they tried to do for me. At least the staff are nice and they helped to try and give me the best deal they could
Feb 6, 2018
Been shopping here for 20yrs. Great shop.
Jul 6, 2016
We would like to thank Dave and his staff in Courtenay for the excellent service. We would recommend them to our friends. Thanks guys.
Dec 3, 2015
I am so done with these guys. I have had nothing but problems with their service in the past so I probably should have known better when I bought a new car stereo from them a few months ago. I have been having problems with the front buttons locking up the whole unit on my (top of the line) Kenwood deck. I returned to the store to ask if there was a warranty and the staff member made me an appointment and offered a free replacement as this is their best model. When I came for the appointment the next staff member informed me they would not replace the unit at all. Instead he was planning to return it for warranty work and leave me waiting, without a stereo in my car, until it comes back from Kenwood. If your staff are all offering inconsistent levels of service, it is a sure sign that you are not providing a consistent policy and service to all customers. Bad business practice.

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Opening Hours

Mon:9 am - 5:30 pm Open Today
Tue:9 am - 5:30 pm
Wed:9 am - 5:30 pm
Thu:9 am - 5:30 pm
Fri:9 am - 5:30 pm
Sat:9 am - 5:30 pm