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Galaxy Cinemas Cambridge

Name: Galaxy Cinemas Cambridge
Address: 355 Hespeler Rd, Cambridge, ON, N1R 6B3, CA
Telephone: (519) 740-3456
Price range: $$$

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3.8 Google Review

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355 Hespeler Rd, Cambridge, Ontario, N1R 6B3, Canada

(519) 740-3456 www.cineplex.com/Theatre/galaxy-cinemas-cambridge?utm_source=google&utm_medium=organic&utm_campaign=local&utm_content=GLXCambridge

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Refresh Reviews 3.8

Matthew Poland

Aug 1, 2018

I wanted to share my experience at this theatre but after reading another review, I could not give provide more accurate description. Great seats and I really enjoyed being able to purchase them easily at the kiosk. You pick the exact seat you want for the movie and showtime you are seeing, and it’s printed right on the ticket. This is the first theatre I’ve been to where the regular cinema seat is all leather and with the push of a button you can lounge right back like the VIP seats at other theatres. It was also unique to be able to pick the snacks, popcorn and drinks you want from the counters and self serve dispensers. The issue I had, and the reason for the 4 stars, is the fact that in order to pay for your snacks, you have to wait in the same line as people trying to purchase tickets; those that did not use the kiosks .So even if you purchase a ticket at a kiosk, you are still stuck in the long line with people who may be purchasing both. And on a busy long weekend Sunday that we were there, only two employees were working the cash. It’s clearly an effort by management to save money on employee salaries, at the expense of good customer service. Because of the delay at the cashier, we barely made it in on time to see the start of the movie. Luckily, we only missed the plethora of commercials we are now forced to endure at the theatre. Isn’t that why we used to go to the theatre..to avoid commercials?! I digress. Anyway, I still enjoyed the experience at this cinema and would recommend this theatre.

W G

Jul 2, 2018

Great seats and I really enjoyed being able to purchase them easily at the kiosk. You pick the exact seat you want for the movie and showtime you are seeing, and it’s printed right on the ticket. This is the first theatre I’ve been to where the regular cinema seat is all leather and with the push of a button you can lounge right back like the VIP seats at other theatres. It was also unique to be able to pick the snacks, popcorn and drinks you want from the counters and self serve dispensers. The issue I had, and the reason for the 4 stars, is the fact that in order to pay for your snacks, you have to wait in the same line as people trying to purchase tickets; those that did not use the kiosks .So even if you purchase a ticket at a kiosk, you are still stuck in the long line with people who may be purchasing both. And on a busy long weekend Sunday that we were there, only two employees were working the cash. It’s clearly an effort by management to save money on employee salaries, at the expense of good customer service. Because of the delay at the cashier, we barely made it in on time to see the start of the movie. Luckily, we only missed the plethora of commercials we are now forced to endure at the theatre. Isn’t that why we used to go to the theatre..to avoid commercials?! I digress. Anyway, I still enjoyed the experience at this cinema and would recommend this theatre.

Jacquie Wood

Aug 14, 2018

Great movie theater! Love the new upgrades that they have added. The new seats are the electric recliners.... so much better. There is lots of room between seats even with the recliners back. They are super roomy and comfy. The candy and popcorn area is great too. You just grab everything you need and pay instead of having to wait for someone to grab it for you. Will definately be going back to this one again!

Stefanie Whyte

Jul 2, 2018

The seating is awesome. But very much dislike the concession. Our popcorn was stale thank goodness it wasn't busy for the fact that I could see how buying food could be very chaotic. Call me old fashioned but I liked going to the counter and having someone give me fresh popcorn and get my drink. Also the prices have not gone down considering I now have to do this myself with my 3 kids. I know that this alone will make me go to other theaters.

Kory Besta

Aug 6, 2018

It has been years since I've been to a theater, so take this as it is. I didn't like that you had to select the seats. Quite a few people seemed confused by this and it was easy to read the row and seat numbers in the theater. The system they have set up for food purchase is terrible. There are no signs explaining what to do and the staff seemed uninterested in helping anyone. The seats in the theater were big and comfy. They also reclined which was great for watching the movie.

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