Galaxy Cinemas Waterloo

Went to see Alpha good movie but theatre was not very good... bathrooms dirty... missing toilet paper in most stalls... counters covered in water and soap... carpets dirty so bad my shoes were sticking to carpets... seats old and broken... and we had to exit the theatre in the dark as they didn't turn lights on at end of the movie...

This theatre is clean and spacious. It has a nice variety of snacks and a mini arcade. I find the seats in the theatre quite comfortable, since they recline. However, sitting at the very front is still difficult on the neck.

Grate place to watch the latest and grates movie with friends and family.This Movie theater provides good quality movies. Sound and movies quality is perfect but even great things have problems. Problem #1 self service This theater in Waterloo use to be a theater with a service and ticket desk now turned into a self service machine. me and my friends went to order tickets for myself, himself and his sister we clicked for 1 child and 2 general admission but it did not enter the 2 general emission passes . we asked a staff for help but they just redirected use to the food counter and said we could get our tickets there. Witch I did not know they should have a sign saying tickets at the food counters. Problem #2 Choosing you seats This is the reason why I deiced to write this review. after you chose your tickets you get a screen asking you to choose your seats. Personally I think this is stupid because people don't care about this. People will sit were ever they wish. On the night of my movie when we came into the theater we found a family sitting in our seats. I said to my friend that we should screw the stupid system and sit were ever we want, so we did. Problem 3 snakes and service On any evening cineplex Waterloo is normally busy at the snack stations. When I came for my movie I wanted my nacho cheese (which is always been great) and it took me 5 minutes to get up to the register to order. The man serving was nice and fast. Not to mention I was late and my movies ads would start playing soon( I like watching the ads). Likely I arrived while some ads were running but still I was late so the long lines did not help. The best way to fix this issue is to open more registers. Over all my movie was great and I enjoyed it. I just think that this cineplex and others can make counters more happy by adding some more options when it comes to paying and getting into enjoy a great movie I like the process to be easy and I like to enjoy my experience while doing so. I hope you found this helpful. Because of these fixable issues does not mean I will never come here again but having said that , that does not mean that this should be ignored. That is all I have to say so please enjoy your movie.

Normally I have a good experience but not today. I got a drink coca cola and it was totally flat and tasted Ike like diet coke. I went back and told them they gave me another coke and it tasted the same.

Always enjoy my time watching movies here. I like the new self register so that I can pick my own seat and no need to come in early to grab a seat. The staff is also helpful if we have any problem with the self registration. The washroom and the studios are clean. The food option is also good.