Best Buy

I do not recommend purchasing anything online from Best Buy. We purchased four appliances for our kitchen at our new home. The appliances arrived on July 19. Everything looked great except for the fridge, which was dented on both sides. I contacted Best Buy two hours after the delivery men left. They offered me a gift card, which I declined as I wanted an exchange. The representative gave me a case number and said someone would email me within 3 business days. I called back on the fourth business day, and they explained that they were backlogged and I would receive contact within 48h. I called after 48h and they said the exact same thing. I asked to speak to a manager, and they said there was no manager in. I asked if I could file a complaint and they said that they are the complaints department. I asked for the team lead’s extension, and they said that team leads do not have a number they can be reached at. It was literally a dead end. They said I would just have to wait for a person to be assigned my case and that there was nothing more they could do. I called back for the fourth time a couple days later, and they said that someone had been assigned my case, and that they would be reviewing the pictures of the damage and connecting with me likely in 24h. I had not been instructed to send in any pictures of the damage, and so it was impossible for them to have anything on record! I explained this to the representative, and he prompted me with an email to send the pictures in. The representative also noted that the reason it was taking so long for an exchange was because they didn’t have the fridge in stock. I looked online and it said they had 12 in stock! Nevertheless, I asked the representative why someone would not have called me to let me know the reason for the delay, and he did not have an answer for me. At this point I was extremely frustrated and told them that I would not be exchanging the fridge, and that I wanted a full refund. Somebody contacted me the next day (after I had sent the pictures in), and things finally got moving along. The fridge pick up was scheduled for August 10, and they said I would receive a call the day before informing me of the pick up time. I called the Best Buy line around 8pm on August 9 because I had not received a call. The automated system said they would be there between 11am and 1pm the next day. My husband received a call at 10pm on August 9 staying that the fridge pick up would be between 1 and 4pm. This was pretty agitating because I essentially had to block off an entire day to be available for this pick up. The delivery men arrived in the afternoon on August 10. They called me to give me a heads up that they were thirty minutes away, which was nice. I contacted Best Buy the following Monday to see when I would be getting my refund, and they said 3-5 business days. On August 15 we got an email stating that we were issued the refund, and we would see it on our MasterCard in 3-5 business days. This was the most dragged out process I have ever had to deal with. For the record, we purchased a new fridge from the Brick on August 7 and it arrived on August 9 in perfect condition. I will never purchase anything online from Best Buy again. Their customer service is horrible, and I cannot deal with that stress again.

Very knowledgeable sales reps. Well stocked facility. Electronics to appliances and every thing in between. Plenty of staff there only to help no pressure sales. Fair pricing on all merchandise. Brand names galore. Clean and we'll run.

The selection was unimpressive. Went there to buy a phone charger. The staff were very helpful.

Nice large well laid out store with competitive prices. Staff don't approach and offer help. They are busy talking to each other but if you ask for help the are very helpful and knowledgeable. There is plenty of parking at this location and this is my go to place if I need something.

A wide variety of electronics, appliances, tvs and gadgets. Helpful staff. Go in none peak hours for best service. They applied a screen protector on my phone for a great price. They no longer have a points program, which is fine, as I'm interested in the best price