Cineplex Cinemas Ancaster

Awesome theater. I go here every time a big movie comes out so I can enjoy it in AVX and Dolby sound. In some of the special theatres they have comfy reclining chairs (comfy for a theatre). There are also lots of restaurants near by. A convenient place for a good night out.

The Cineplex chain in general is pretty nice. I'm not very familiar with their competitors. So I can really give a fair comparison. I've been to this one a good number of times and I've never been disappointed. Of course, the price of any food you can get here is very high. Not worth purchasing in my opinion. And they don't let you bring your own food into the theater. But that's typical for theaters. The price of movies is halved on Tuesdays I'm pretty sure. So that's the best time to see a movie. There is lots of parking at this location. But I think that's typical for most of location in this area. Overall, this location is just as good as any Cineplex.

Really great and spacious theatre. Glad I went there! Quick and easy ticket selection with efficient staff.

Absolutely disappointed in today’s ‘Stars and Strollers’ event. This is now my third time attending Stars and Strollers at Ancaster Cineplex. My first experience roughly two months ago was wonderful. The volume in the theatre was low but I easily heard all the dialogue in the movie. The overhead lights as well as the side wall sconces were lit and I could easily see my baby as well as the entire film. However last week I attended Ant-man in The Wasp and the theatre was dark (only wall sconces on, like a typical movie viewing) and the volume was way too loud. I complained to management, but nothing was done. I stayed. I should have demanded my money back as I did today. This afternoon’s showing of The Spy Who Dumped Me was quite busy with many moms and babies as well as a few solo movie goers and a few elderly couples. The previews began and the lights were all on his people were seating themselves. The previews were easily seen with all the lights on. As the previews came to an end many of the moms chatted but the change table for the babies had not been brought in. Finally one of the moms went to request the change table and it was brought in within a few minutes. However when the movie started the volume was way too loud and the lights overhead turned off, making the theatre extremely dark. Being that I was very close to the exit I went out leaving my baby with one of the other moms to request that the volume be turned down and the lights back on. I simply asked the attendant who was ripping tickets at the front to ask a manager to adjust both the volume and the lights in theatre nine we’re all babies were. After a few minutes nothing had changes and I went back out to ask the ticket ripper if he had contacted the manager and he had confirmed he did. At that point, I asked to speak with him myself. While he waited for the manager I popped back into the theatre to check on my baby and I asked the entire viewing audience if anyone mind of the lights being on and many people yelled no. I walked back out at the theatre to speak with the manager and he plainly told me there was nothing that he could do. He said that there were people in attendance that were not there for Stars and Strollers, so the lights needed to be down. Then he told me that they have a different system than other theatres, so turning the lights up wouldn’t allow us to see the screen correctly. The reasons that the manager gave me contradict themselves because he first says that he can’t and then that he won’t so things just don’t add up. As I previously said I have been to the same theatre with the lights up in the volume down and thoroughly enjoyed myself. The manager never even entered the theatre to see how many moms were struggling to see their babies or to ask the audience as I had suggested and done myself without the manager present so I get the impression the management team does not care at all about the Stars and Strollers program or their customers. This time, myself and others requested refunds and left the cinema. I highly recommend movie goers to attend this program at other theatres like Burlington that are true to their word and honour the promises laid out to moms and babies who only expect only what the theatre has told them their experience will be.

The place was clean, the movie was good. But I was very unimpressed with the service I received at the concession. The guy serving us never scanned my scene card which would've earned me 2 free movie passes plus only 200pts away from my third, so I was really annoyed by that. Then when I asked for my receipt, so I could manually put my points on at home, he said he couldn't give it to me because I had made an addition 2.50 purchase after my initial purchase.. Part of my order was the kids bucket but he failed to mention the toy was extra, so I had to pull my card back out for that transaction. Then I realized that he hadn't even given me my water so I had to turn back around and fo and get that. Had I not been having a special day with my daughter, I would have made a complaint to a manager. The movies are expensive enough so I rely on accumulating points to help me pay for our next trip. And when I'm spending almost 50$ at the concession just for snacks, I expect to be able to earn my points for those transactions and receive good service.. Everything else about our experience that day was good. They could add a few more things at the arcade, we spent 20$ on tokens but there wasn't much to choose from. But my daughter and I had a good day and she had a lot of fun and that was the point of going.