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Best Buy

Name: Best Buy
Address: 1200 Brant St, Burlington, ON, L7P 5C6, CA
Telephone: (905) 332-4758
Price range: $$$

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3.8 Google Review

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1200 Brant St #1, Burlington, Ontario, L7P 5C6, Canada

(905) 332-4758 stores.bestbuy.ca/en-ca/on/burlington/1200-brant-st-unit-1

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Refresh Reviews 3.8

Max Chill

Feb 19, 2019

This a review of a Hamilton Queen Size bed from the Best Buy marketplace section of their website. First the bed - just bad. Poorly made, horribly machined screws and screw holes and very weak metal posts and legs. The screws are not straight, and on top of that, the screw holes for assembly are not true, so the screws will only go part way in the hole before it jams up. had to buy new screws to fix that. Got the bed assembled in my sons room, and within 4 weeks the bed broke. Just like something out of a cartoon, the legs, centre support bar and headboard all broke, and the mattress fell to the floor. The return - long and short of it is that I asked for a refund, was told that yes I would have my money refunded ithin 3-5 days for the broken-bad quality bed. Three weeks later I am being bounced around by Best Buy multiple customer service contact points (email, phone, store) and none of them had the same story. No refund in the end, just lies and nobody caring at all. The moral From my own experience, which seems to be the way the company operates in general, I would advise that you be careful about buying from Best Buy website, especially the marketplace area, and be VERY careful about trusting what anyone in customer support says to you. Again, from my experience, you will not be able to get refunds for issues through their online shopping and you will not be able to talk to anyone who can actually do anything. You have been warned.

Haitham Hawa

Dec 14, 2018

It is not appropriate to offer phone reservation services but no one cares to pick up the phone. In high sales seasons, more staff should be provided to answer telephones and not to keep prospective customers frustrated. Same thing applies on online reservations. They do not reply within the time frame stated online, and sometimes do not even reply. There should be some better follow up from higher management.

Katie Lopez

Jan 23, 2019

Love the layout of this best buy. Very easy to navigate. My past experiences it was hard to find a salesperson to help but lately they have been staffed very well!

Lucas Amanowicz

Dec 30, 2018

Visited on Dec 30th to make some returns and exchanges. Customer service was excellent despite them being super busy with a long line at the customer service counter. The young woman helping us (I'm sorry I didn't get her name) helped us with a smile and a great attitude. Definitely made shopping right after the holidays an easier experience.

Tina Doane

Nov 27, 2018

Once you get a staff member they are great and helpful. BUT I am now in a waiting game as the installer they contract hook ups to flooded my basement after hooking up my new dryer!!! The store level did everything they could to help me.once you get to resolutions the women there kind and attentive but it takes DAYS to get to the Adjuster who sends no one out to assess damages. They encourage use of your own insurance and then they pass you off to the installers insurance...I think!!! In the mean time they do nothing to correct or initiate clean up!!!NOT IMPRESSED!!

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