2001 Audio Video - Theater - Oakville, ON - VerView
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2001 Audio Video

2001 Audio Video

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3.9 Google Review
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2431 Trafalgar Rd, Oakville, Ontario, L6H 6K7, Canada
(905) 257-5701 www.2001audiovideo.com
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Google Reviews

Refresh Reviews 3.9
Dec 18, 2020
Amazing service the staff is very knowledgeable. I am very happy with my receiver and tower speakers. I would recommend this store. I have also gone and bought car audio speakers and a bunch of different audio/video accessories. Great price and fantastic service. For any audio/video items I need, this will be the first place ill look. I want to mention special thanks to one of the staff members, but I can't remember the name. I think it's Mark, but next time I go ill confirm it.
Jan 27, 2020
Got to give 5 stars to the place where I've bought my latest three big home theater purchases . Amazing return policy. Non pushy sales people that are helpful. You need a showroom to actually see and hear what you're spending your money on and they have excellent showrooms with everything hooked up. They price match up to 30 days .
Jul 21, 2018
Decent in store experience on my first visit, got some speakers I like, but then found a lower price online 25 days later and they wouldn't match it, even though their website says they do. Tried to contact customer service by phone and email, but no response. They even put the speakers on sale again just outside of the 30 day window so you can't price match that either.
Jan 15, 2019
This store has a decent range of TVs. I have purchased 3 TVs from this store within the last 6 years. My last purchase has left a bad taste with very poor customer service. I have called their head office and several days later have not heard back. The issue. Ordered a TV that I was told would take a week to deliver at most. A week later I called and was told it would take another week. Two weeks later I called and asked who in their company knew the shipping schedule. Who should I contact or more importantly I asked the sales rep to contact the powers that be and let me know. Their response was that they were not going to call anyone, that I was free to call their head office and that I should just chill.
Jan 3, 2018
Customer service is absolutely awful. Interacted with a man named Andrew. Came in to return a record player and audio receiver. As soon as I came in with my boxes explaining my return, he scoffed and seemed very irritated with me. I said I would look around to see if I wanted to exchange for a bluetooth speaker, and while I did he unpacked the equipment I brought in and was shaking his head and huffing at me from across the store. I went over and asked if I could help him repack anything and he told me how terribly the receiver was packed and that he should be charging me 15% for the return because of it. All the audio equipment was in perfect condition, I only opened it and unpacked it once and realized it wasn't for me within the time I had for return. The only issue I saw was that I re-taped the box. How else do you open it and try it out without cutting the tape open? When he was processing the return at the checkout he made another comment that I should be lucky he was saving me money because he should be charging me for the packing. He made me feel very embarrassed and uncomfortable and I decided I would not buy a bose speaker there because of it. Another very nice employee named Nigel talked to me after and apologized which I much appreciated. I'm not sure what this store has besides supposed improved customer service. I decided to go to Best Buy to get my speaker for the same price.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm Today
Fri:10 am - 9 pm
Sat:9:30 am - 6 pm