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WestJet Cargo

WestJet Cargo

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30440 Liberator Ave #7, Abbotsford, British Columbia, V2T 6H5, Canada
(866) 952-2746 www.westjet.com
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Jul 30, 2018
The cargo service at Abbotsford airport is far less than acceptable. Having used Westjet Cargo multiple times recently, each time I had to wait at the Cargo counter for over 1 hour before someone would come out front. Several airport employees walk by and let you know the cargo staff will be out soon as they are just "working a plane". If this happened once it would be acceptable, however it happened several times to me, and apparently very frequently for other customers that were waiting as well. There should be someone up front that can accept cargo at all times!

Nov 4, 2017
If I could give a lower score than 1 star, I absolutely would. My wife, daughter and I took a trip recently with WestJet, and on the return flight home, our stroller was damaged. We didn't use the stroller right away, nor did we check it for damages. 9 days after returning we went to use it and realizeded it was damaged and broken. My wife called to report it and was told that WestJet makes zero exceptions past the 7 days and there was nothing they could do. I called back and spoke with Melissa at head office, who must love telling people bad news, because it was clear she did not care about our story. Melissa told me that it had to be an extreme circumstance for them to make an exception. I said, does not being able to afford a new stroller count? She said no and there was no one else I could speak with. Melissa, I truly hope that the people of this world show you more care and kindness than you showed me today. I also wish you a Merry Christmas and hope that one day, you can care for the people who call in to tell you their story. Thanks for listening. Jeff O'Brien

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Opening Hours

Mon:5 am - 10 pm
Tue:5 am - 10 pm
Wed:5 am - 10 pm
Thu:3 pm - 10 pm Open Today
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Sat:5 am - 10:45 am

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