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Hertz

Hertz

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3.1 Google Review
5505 Airport Way, Kelowna, British Columbia, V1V 3C3, Canada
(250) 491-8939 www.hertz.com
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Jul 5, 2018
Lousy service, with a bad attitude to boot. Girls at the counter insisted we pay extra for a booster seat and an extra driver when we had already confirmed with Hertz (through our AMA insurance) that we wouldn't be charged. They then demanded we prove to them that AMA covered it, which we did. After that, they reluctantly told us we wouldn't be charged, but it was going to be hassle for them to change our booking because "it wasn't in the system." Upon our returning the car, we found that they had indeed charged us for the booster seat! Not impressed, and not going back to Hertz at the Kelowna Airport. Oh, one more thing: We had to make sure that we topped up the fuel before returning the car, yet when we first drove it out of the lot, we noticed that the gas was at about 90% full. Didn't take a picture though, so that's on us. Renter beware.

May 30, 2018
Had to go from Edmonton to kelowna and it was super cheap! Then needed a rental for around kelowna and the people helping me were so friendly and gave me the best deal and service! Seriously saved me so much money. Give these guys your business!!!! You won't regret it

May 19, 2018
We have never had such a good experience with a car rental company before and we’ve dealt with a lot. This was my first time with hertz but upon arrival, someone was available to greet me and quickly offer a free upgrade. Two days later, we had a minor issue and I called in. Terri and Naz assured me that another one would be waiting to exchange. I was so impressed with their customer service and the new luxury upgrade they offered. Thank you Terri and Naz!

May 18, 2018
Hertz counter located in arrival lounge of YLW. Selection of competitors nearby. Friendly service. Vehicle pick-up parkade is close to airport entrance. Was offered free upgrade to a premium vehicle on our visit. Vehicle was low-mileage and in good condition. The Hertz designated lot was full during our return, had to park at competitors stall. Note, the quoted fuel and service charge was more than twice the market rate. Self fill-up is recommended, especially on fuel-thirsty/large tank vehicles.

Apr 13, 2018
After booking a car with Enterprise that resulted in the wrong location, and no offer of assistance from Enterprise, we visited the Hertz desk. Terry was absolutely amazing! We ended up having some difficulties with the car that we rented and Terry was quick to offer up solutions and before we knew it, the problem was solved! This guy is the definition of customer service!

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