Incredible staff. I rent a car from Hertz (Charlottetown,PEI) and I picked that 2018 RAV4 1:00 am July 3rd at the airport. My travel plan was driving from Charlottetown ,PEI to Montreal, QC with my friends. When halfway at the Fredericton, NB, the RAV4 got a big crack on its windshield without any collision or any kind of hitting. It cracked itself from top to middle (without any clues of small rock hitting). I am not a pro about either Toyota or vehicle, and i searched that on google which said it could be a factory defect . At the Hertz branch Fredericton NB, the Hertz staff Brews (hope i spell his name correctly) helped us a lot with very friendly and professional attitude even though i could not stop complaining and blaming about this bad quality vehicle. They provided us a same level SUV without any more charges within 1.5 hours which is a very efficient solution beyond our expectation. No one could know what kind of failure would happen to our vehicle, but Brews' attitude and his way of handling the problem really impressed me. My friends and i all felt satisfied about the solution. Thanks very much.
