United Airlines

No longer have good loyalty schemes for citizens outside of US They advertise their Explorer Card all over but have nothing for me. You cut me off. I cut you off.

The refund policy is a scam. Second worse airline after American.

Don't know where to start. First, flight to Punta Cana to Chicago my husband and I are sitting across from each other. He's in the window seat and I'm in the aisle seat of the row across from him. Lady walks on the plane loudly voicing saying she has to seat next to her friend with a very red face. My husband thinking she is having a panic attack because he does as well gives up his window seat so that she can sit next to her friend. During the flight she feels ill they call for anyone on board that is medical, this situation is handled and afterwards the flight attendant comes to her row to get everyone's email to let them know that she will be giving them a refund for their flight. Not offering my husband even a thank you for giving up his seat. Then after our lay over in Chicago I go to the desk to see if there are any seats that we could be moved up due to us being all the way in the back of the plane. Lady at the counter says the plane is full but yet on the screen before boarding it shows 5 seats open and they are now calling for stand by passengers!! Strike #2. Then they ask for volunteers to check in their suitcase, my husband once again offers up his since we have to wait for my baggage anyways. We get his luggage the handle is completely broken off, 2 year old luggage now in the garbage. Strike #3 While on the plane I ask the flight attendant if I could get some head phones so I could watch a movie during our 4 1/2 hour flight says she would be right back with them. I watch her hand them out and then announce they were completely out she was sorry. OK United Airlines you are out of here!!! No longer will we be flying you. Answered their survey they sent and never heard a word back so apparently they don't care.

Good SERVICE

Baggage claim wait: 55 minutes and counting....