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City Wide Towing & Recovery Service Ltd.

City Wide Towing & Recovery Service Ltd.

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3.5 Google Review
13008 151 St NW, Edmonton, Alberta, T5V 1G8, Canada
(403) 287-9111 www.citywidetowing.com
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Google Reviews

Refresh Reviews 3.5


May 18, 2018
A driver frm City Wide was doing a police recovery in my alley at 2am last night. It took more than an hour and he had his back-up alarm engaged the entire time, keeping the entire neighborhood awake. I called the dispatch office and spoke to Amanda, who said that since he was there with the police there was nothing she could do since this was normal procedure. Common sense would dictate that he merely exercise some self-awareness and turn off his alarm, but I suppose that you don't care about being self-aware when you rely upon a robust contact with the city whilst showing no concern for it's citizens. It's unfortunate that our taxes pay for that...

Mar 18, 2018
City-wide was the 3rd company I called. Lindsay on dispatch was friendly and professional. I felt instantly that I was in good hands. The operator, Layne, arrived in less than 15 minutes, and safely and efficiently loaded my vehicle. He patiently waited at Edmonton destination, so I could make a call to change to 2nd rural destination and even dropped me at employment 2 blocks away! Excellent, friendly over-the-top customer service. If I ever need another tow, it's CITY WIDE!

Jan 26, 2018
One star because that’s the lowest I can give. Brief rundown of past events: -truck gets impounded, city wide picks it up. -Drag it on a flat deck in 4x4. -They leave the truck with all its lights on in the impound for 30 days. -just put in a brand new battery a week prior to towing. -Get told by a manager “they’re not in the business of giving away money” even though their driver technically damaged my vehicle. DO NOT LET THESE GUYS TOW YOUR VEHICLE. EVER.

Dec 15, 2017
Phenomenal company! Both Devon and Layne were incredibly helpful. Quick response time and excellent service.

Oct 7, 2017
City wide towing gouged our Honda fits oils pan after towing my car, this was not a light hit from the tow truck as there where also gouges taken out of the transmissions. They told me they would fix it and replace the oil pan. Got the car back and all they did was put jb weld over the gouges they put into the oil, and did a sloppy job at doing it and cant see this "fix" lasting. Completely unprofessional as they told us the pan would be replaced.

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