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Rusty's Auto Towing Ltd

Rusty's Auto Towing Ltd

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2.1 Google Review
15700 River Rd, Richmond, British Columbia, V6V 1L5, Canada
(604) 435-7211 www.rustystowingltd.com
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Aug 17, 2018
Felt the need to leave a review because of the outstanding level of service I received from Charlie. My F450 CCLB broke down in Richmond and I needed it towed back to Vancouver. Being such a large truck, Charlie was able to make the tow happen. Extremely professional, great communication skills and very friendly. Hope he gets a promotion of some sort! Also have to give thanks to the dispatcher (I think it’s Alex) that I called this evening. Even though it was 12 am in the morning he was extremely friendly, answered all my questions and gave me updates. A+

May 12, 2018
---WORST TOW COMPANY EVER!!!!!!!! --- Towed my 2006 BMW 525i with a parking pass visible in window. COMPLETELY destroyed the rear end of my car. I mean mangled. I parked beside a large concrete pillar that supports the underground parking lot. As they are located every two parking spots, you cannot avoid them. The tow truck driver then dragged my car into the concrete pillar. Then he makes contact, and decides it's a smart idea to keep pulling my car. Thus, my rear bumper is ripped in half. Wheel well caved in, now my tire rubs against it when I hit bumps. Entire side panel by the rear passenger wheel well is scraped clean of paint and completely dented. What kind of mindless human being would continue pulling the car alongside a concrete pillar and completely destroy the rear end of the largest investment at this point in my life. Bunch of scum bags who do not care what so ever about the customers or their possessions. This car is more than just a means of transportation to me. I baby vehicle and get upset when a rock taps my hood. This is not to mention that I had previously boasted over the "clean status" of my vehicle which is now considered a rebuilt. Way to ruin the resale value of my vehicle. I CANNOT believe that these guys made me pay the towing fee after destroying my vehicle. Also, no manager on site so they couldn't provide me with any useful information what so ever. When I called and asked if my vehicle was in the lot, they informed me ONLY that it was in fact there. Didn't mention any damage until I'm there. Worthless. Do NOT trust these guys.

Jun 17, 2018
I had a flat tire about 2 weeks ago out in Richmond ( I live in Vancouver) and it was on a Sunday. I didn't call Rusty's first - I'll be honest- it was because of the poor google reviews. But every other place I called was closed or too busy. The second last place I called recommended Rusty's so... I called. The man I spoke to was very helpful and polite. So was the man who came out to help me put my spare tire on. Too bad about the other negative experiences. Thank you Rusty's! Will call again and will recommend!

May 16, 2018
They have helped me out for many years now and always been a great help to me in my line of work, and the other day they got me out of a sticky situation with professional and quality service. Thank you to all your staff for the many years of great service.

Jul 4, 2018
The guy who work here is horrible. Is ur parents same as u? Talking trash all the time? Is that how to face ur customers? So bad..... piece of shitttttt

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