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All-Rite Towing

All-Rite Towing

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4.1 Google Review
Black Diamond, Alberta, T0L 0H0, Canada
(403) 938-4854 www.allritetowing.ca
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Nov 17, 2018
I called this company at 12:15 in the afternoon to get my car towed to Country Hills Calgary from High River. The operator said his driver will be at where my car was parked right away because I told him my car dealership will close at 4:30pm. That way I could still have my car fixed before closing time. At 1:30pm the driver of the tow truck, Kyle, finally arrived. Kyle asked my friend to give him a little help in maneuvering my car so that its easier for him to tow it. We stayed there to watch not because he might need more help. But he was very annoyed at our presence. Not even thanking my friend for the help. On my part, I watched my car being towed because thats my property and I need it scratched free or anything. I told Kyle that my car dealership is waiting for my car so they can fix it today (Saturday) before closing. He was very rude, saying I’ll get there when I get there, depends on traffic so you can leave now. And so we left. There was no guarantee that my car would be delivered on time. At 3:10pm they called me to let me know that their tow truck car has broken down at Deerfoot Trail along 16th Ave. No apologies whatsoever. I drive from High River to Country Hills in less than an hour (45minutes in Deerfoot, 50mins max). I dont know what took them so long to drive from High River at 1:45pm that they were still along 16th Ave at 3:10pm. Thats 1 hour and 25 minutes on the road. Until 8pm, no calls from them letting me know if my car has successfully reached its destination. On a weekend, as on owner, I am worried about my car. I missed my appointment with the dealership, didnt get my car fixed because of their tardiness, rudeness, and plain disregard of my need for transportation. I’m afraid to call them again because they intimidate me and they could be more rude.

Jul 13, 2018
Recently had a tow. Great communication on the phone. Driver was on time and professional. Would definitely use them again.

Feb 21, 2018
Steve was very fast and helpful. He arrived within 45 minutes of calling, which on a morning with -25 C temperatures was impressive. He even called ahead to Canadian Tire in Okotoks to ensure that there was an open bay. While I have never had reason to complain about any other tow company in before, this one went the extra mile.

Nov 23, 2017
Two days ago, my Jimmy decided to show her age and wouldn't start. I was in a bit of a bind as I didn't know who to contact to get her to Fountain Tire. Bryce (owner of Fountain Tire) contacted them for me and they said they would be at my work in half an hour. They arrived promptly and got her safely to her destination. Thank you again for helping me out.

Oct 6, 2017
I am absolutely disgusted with the disregard for human dignity shown by all-rite towing. You are responsible for helping people during a time most often of stress and need. This in my experience has been met with crude name calling, insults and by definition verbal harassment. Your company is not all-rite. Your treatment of others is not all-rite. Your employees have not conducted themselves all-rite. If I could remove the one star I am forced to post, I would.

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