Action Towing & Storage Ltd

Action Towing & Storage Ltd Claimed

3.6 Google Review
Rocky Mountain House, Alberta, T4T, Canada
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3 months ago
Wow! Can not say enough positive about the service. Late Sunday arrived and worked for hours to extract my Sons Expedition from a snow packed road that allowed him to drive in but NOT out. Despite tire chain issues and getting stuck himself our operator was calm cool and made things happen in a safe manner with no damage, other than my son’s pride … Thanks again Action for having the trucks of the trade to make it work!

May 24, 2019
Perhaps they can do good work, but some of the people at Action are very difficult to deal with. I'm revising my initial review now after seeing other companies' rates, because their advertised rates are fairly standard. But the end price ended up being way more than it should be. Tell me how it costs $300 to haul a little snowmobile for a 20 minute drive. Then they wouldn't let me pick it up even though the RCMP told them to release it, so when they finally let me take it a few days later, the storage fee was another $300! And a snowmobile takes up a fraction of the space of a car! They weren't flat out rude to me, but they were very stubborn and unhelpful. As some others mentioned, the one guy who took me out back to get the sled was very nice and helpful, (thank you!) but everyone else was just unpleasant. Also, their place of business came across as a rather dingy junk pile of a place that just really yelled unprofessional to me. I suppose my particular situation probably contributed to it, but I was really put off by Action. I had really hoped for more courtesy and reasonableness from the management. Trying to swallow a $600 bill is not easy, especially when it would have only cost them about $80 to pay the fuel and their driver.

Aug 11, 2022
Very disappointed with lack of professionalism and cost. I am the manager of a mobile storage company in Red Deer - we use sea-can containers. We do a lot of regular work in RMH and was hoping to find a business to work with in that area. I work with towing companies every day, moving multiple loads around Red Deer and all over central Alberta and this fell short on every level. Maybe Trio towing in Red Deer has just raised the bar of excellence, but I will never use Action again. It would have cost me the same amount to send a truck from Red Deer to do the same job that action charged me for - less than an hour of work. One positive, the Job, was completed and my customer was happy, but they are not the ones who had to deal with the dispatch or driver by phone, and are not the ones paying the bill.

Jan 21, 2023
We were very impressed with the service. The tow truck driver was very friendly and knowledgeable. We would definitely use them again.

Feb 8, 2020
This company absolutely rocks!! My Serpentine belt broke in between Caroline and Rocky Mountain House today and I was stranded. Called this company for a tow back to our hotel in Rocky Mountain House. While waiting i was desperately searching for a mechanic to fix my vehicle. We are from out of town, here for the weekend for a hockey tournament. Nobody could fix it till Monday. Upon hearing this our tow truck driver Angie, found the belt and took my vehicle and fixed it for me!!! Not only that, when we got back from our game, my vehicle had been delivered right back to our hotel all fixed up and ready to go. I am still in disbelief. This woman went above and beyond to help us out. I am so grateful. Outstanding customer service and very kind and compassionate! I dont know what these other reviews are all about. I was treated with respect and kindness. Thank you so much Angie!!!! One of a kind. You dont meet people like this very often. Thank you Thank you Thank you :)

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