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Westview Ford Sales Ltd

Westview Ford Sales Ltd

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4.4 Google Review
4901 N Island Hwy, Courtenay, British Columbia, V9N 5Y9, Canada
(250) 334-3161 www.westviewford.ca
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Google Reviews

Refresh Reviews 4.4


Jul 26, 2018
I had to take our fire department F150 in because the power steering module died. When setting up the appointment I found the counter staff very pleasant and easy to deal with. The work was completed after a three business day delay due to parts availability. It's hard to blame them for that but here are a few things where they need to up their game: 1) I never received a written quote and was given a verbal estimate of about $1800. The actual bill was just shy of $2200. Apparently the verbal estimate didn't include diagnosis, tax or shop supplies. 20% is not the end of the world, but still a bit bush league. 2) The truck came back to me not washed. What auto service organization in this day and age doesn't wash customer's vehicles after doing $2200 worth of work on them? My wife took out 15 year of Toyota in to the Toyota dealer to get the windshield wipers changed and they washed and vacuumed the vehicle. This is one of those things that is so easy to do and it makes Westview stand out when they don't take that step. I'll consider returning to them for Ford specific issues, but I can't see using them for other issues. They're not a bad organization, but they do charge a premium price and I'm struggling to see the premium service.

Mar 10, 2018
Great place to work! Our local owners treat us employee's very well. I've had so many clients comment over the years, on how they feel the atmosphere is pleasantly different at our dealership. Our sales team is more laid back than your typical car dealership. Not only do our local small town folks really appreciates it:) We also get quite a few city folks escaping their high pressure city lots just to come deal with us.

Jan 18, 2018
I've never liked dealing with car dealerships until now. Everyone at Westview Ford was so wonderful. I was going through a very hard time with life at the time and one of the employees there went above and beyond for me and I'm so very grateful. I had my dog with me who is very sensitive to my anxiety and doesn't always like people coming near me when I'm highly stressed but he was so happy and relaxed there and just loved everyone. That is saying a LOT let me tell you! There is an atmosphere of genuine kindness throughout Westview Ford. Highly recommend them! Also, special shout out to Casey. I didn't know that a dealership could have anyone as cool and nice as he is working for them :D

Feb 14, 2018
They got the job done but you have to fight with them for any warranty related work. And watch out for extra charges on your invoice. The techs do seem quite experienced and knowledgeable, and I was happy with all the repairs that were done. But, after experiencing much better customer service at a competing dealer, I would hesitate to recommend this dealership.

Dec 6, 2017
I can't say enough good things about Westview Ford! I purchased a brand new Ford Escape from them last year, and my customer service with them was top notch! I would recommend Peter B any day of the week to deal with! He is the epitome of a very thorough, very thoughtful saleman who actually listens to his client's needs and does his utmost to meet those needs. As well, the service department is excellent. We haven't had to get too much done, as it is a new vehicle, but every visit has been great, on time, and the staff is there is prompt, understanding and have a great sense of humour to boot! Thank you Westview for a superb customer experience!

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