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Mac Towing

Name: Mac Towing
Address: 811 7th Ave, Kirkland, WA, 98033, US
Telephone: (425) 822-2800
Price range: $$$

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811 7th Ave, Kirkland, Washington, 98033, United States

(425) 822-2800 www.mactowing.com

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Erock Rober

Aug 24, 2018

Called three hours ago and asked for a vehicle to get towed. I call back to see why the driver had not called or came by and Scott gave me the worst attitude. Refused to let me finish a sentence, when I asked to speak with a manager he said he was the manager there. Then he says you want to speak with a manager of Mac towing and I say of course. He filibusted with me until I disconnected the call. Tomorrow morning I'll be calling to speak with a real manager. Horrible service all the way around. They'll get a chance to make things right tomorrow.

Danar Smith

Apr 17, 2018

Called in to get a seized flat tire changed out in Juanita, which as soon as they realized it wasn't an emergency (or something) I got a nice 45 minute wait time. Over an hour later I call back to then get a fresh NEW 30 minute wait time. Traffic must be crazy on the moon. Within that 30 minute window (and waiting over an hour already) I called Quality Towing and they show up in 15 minutes. WEIRD. Even the multiple times I called them back to get an ETA and then the final time when I called to cancel the lady on the phone didn't seem to give a rat's ass the whole time. Change your name to Macaroni because your customer service and punctuality is a f***ing WET NOODLE 👎 👎 👎

Hector Castillo

Jun 21, 2018

Really bad service the towing never show up.

Michelle Turner Stanifer

Jul 26, 2017

Called with a few hrs before tow needed. Gave me a ballpark arrival time. Didn't show in that time frame. Called for status, "They're on their way". 20 min. later, no one. Called again, "They're in traffic". Still no one 15 min. after that. I understand not everything will happen in my time frame, but there is no way there's 50 minutes of traffic from one point in Bellevue to another point at 2 pm on a Wednesday. Clear communication is key to good business. I went with a different company for my needs.

Kazuo Tsuchiya

May 30, 2017

They did a good job for me . Specially Kevin, He is a one of good driver and a kind man, I will use the company again.

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