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BCAA

BCAA

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3.4 Google Review
Penticton, British Columbia, V2A 5H7, Canada
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Aug 21, 2018
Nobody answers the phone. I've tried calling 5 different times with no answer.

May 30, 2018
The BCAA agent couldn't be more annoyed with me because I locked the keys in my truck. The representative on the phone was impatient and rude.

Jul 23, 2018
Friendly and pleasant to deal with, a little goes along way.

Jul 29, 2018
Staff go out of their to get the lowest prices on auto insurance and other insurances

Nov 18, 2017
To say our experience was horrible is an understatement. Not only were we told it would be 18 days before our clutch could be replaced (on what was supposed to be 1 night in Penticton), they continously said they would call us with updates, and never did; didn't record our payment for the part; were rude, unprofessional and extremely expensive. ($2,400 for clutch and 'grommet'). We were charged a $125 to tell us the clutch needed replacement (which we already knew); and this $125 diagnostic missed the 'grommet' problem, further extending our stay. I’m not sure if we are more offended and disturbed about the lack of professionalism or the dismal customer service. We were repeatedly told the delay was due mostly to lack of staff. The planning of staff vacation and/or vacancies should never impact the service a customer receives. We will continue using BCAA for what it does best – a call centre to arrange a tow service from another company and will continue to share our negative experience. Karen and David Jensen

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Opening Hours

Mon:8:30 am - 6 pm
Tue:8:30 am - 6 pm
Wed:8:30 am - 6 pm
Thu:8:30 am - 6 pm
Fri:8:30 am - 6 pm
Sat:9 am - 5 pm