BCAA Auto Service Centre

Beautiful new shop. Seems very limited in what kind of work they can (or will) do, especially considering they just invested millions of dollars to construct it from the ground up. You would think they'd have the ability to install a tire pressure sensor, for example. Take your car to Canadian Tire. Better prices and they do more right there and then without having to send you to another shop.

CONSUMER BEWARE! Do not go to this location if you are looking for honest reliable service! I brought my vehicle in for a pre-purchase inspection before selling my car to a buyer. Upon picking the vehicle up, a technician went through the inspection list with us. On the inspection form they reported that my transmission fluid needed to be changed, the technician went as far as to say "it was as brown as those boots" as he pointed to his colleagues work boots. I found this quite peculiar as I had actually had the transmission fluid flushed 5 days prior at the Jiffy Lube next door. When mentioning this, the technician responded "Oh...really? Well sometimes you just might need to flush it 2-3 times to get it all". I also thought this response was a bit peculiar also but I payed for the inspection and brought it back next door to investigate what/why my transmission fluid could be brown. When taking it back to Jiffy Lube, we discovered that the transmission plug had been completely stripped and the current mechanics were not able to get it open. At this point it looked like BCAA had stripped the plug. When we approached BCAA about the damaged plug, they claimed they did not even touch the plug and that it could not be them who damaged it. This lead us to ask how they could have even determined the transmission fluid was brown if they: A) Did not touch the transmission plug and B) did not get a look inside the transmission fluid due to them not removing the plug. The technician gave a bogus answer about checking the fluid from the top determining the fluid was brown but confirmed they did not check it the usually way all mechanics would check. Luckily the people at Jiffy Lube next door were amazing and helpful enough to send me to Victoria Transmission free of charge to replace the plug and to double check the status of the supposedly brown transmission fluid. These mechanics were able to replace the stripped plug while also confirming that my transmission fluid was actually looking brand new and red/pink as it should when just being replaced. Not only did BCAA fail to inform me they had stripped my plug and could not get a look into my transmission, they lied about the condition of my transmission fluid most likely in hopes that they would not have to replace the plug and that I would drive off without following up, to add insult to injury they charged me $222+. This made me question the credibility of everything else noted on the inspection sheet not to mention this cost me the sale of my vehicle. On top of this, I had to waste my time driving around to the different shops to finally confirm that my suspicions of their dishonesty was true. When I brought the paperwork back to BCAA confirming their inspection findings were false, their solution was for me to come in another day so they could do another inspection on my vehicle at this location free of charge. I voiced the lack of trust and confidence in their ability to do a fair and honest inspection at this point and finally they agreed to refund me fully. Had I not followed up, they very happily would have taken my money claiming zero fault. After all this ring around, the technician let me know his manager would be following up with me and to this day they still have not contacted me. BEWARE WHEN SELECTING THIS BUSINESS FOR YOUR AUTO NEEDS!! They are not the honest and trusted service providers you would expect under the umbrella of BCAA!

Life savers. Stevie, you're the best! I have a classic car that died mysteriously last week. Called BCAA and they dispatched a tow immediately. Jim arrived and carefully hooked it up and took it to the service station on Bay St. They called about an hour later - said they took a quick look and saw the immediate problem plus another issue which I knew of. Another hour later they updated the checkup and said the mechanics agreed that there was two issues but not serious ones. They quoted me a price which was was less than I expected, and work I couldn't facilitate at home. They said the work would be completed later that night or first thing in the morning. I got a call the next morning that my 66 big block Chevy Caprice was ready and that they decided the one issue could be repaired by a mechanic without receiving a part from up island. They manufactured a part IN THE SHOP. PLUS IT REDUCED THE PRICE OF THE QUOTE. I won't name the price, but it was unbelievably reasonable for the work they did. I felt honesty, respect, and frankly joy, from the staff that worked here. They seemed to really enjoy working here and making the customer feel respected and taken care of. They had some suggestions for driving and maintaining my car. Which I did immediately and noticed an instant change in performance. I'm scheduling my other vehicles to come here for their yearly service checkups and pull changes. They got me. I'm staying with this service centre. Ask for Stevie. That's all I have to say. Thanks BCAA Team!

So friendly! Very accommodating and generous staff. When they took longer than expected when putting my new tires on, I was offered a ride to and from my appointment and then given a gift card for a free oil change. Also a very bright, clean new facility in a convenient location.

Made an appointment last week for an oil change. They weren't too busy when I called at the service counter this p.m. so the service adviser filled in paper work and work proceeded as arranged. Inspection check reported brake lamp died so had my approval for replacement. Self serve complimentary coffee while waiting. Was told they started business in Feb. of 2018. In 50 minutes inspection checks, oil change/filter and car wash was accomplished. Paid the bill, drove off. Good job guys.