Schmit Towing Service

Gary S. Jr is my candidate for your employee of the month, if you ever decide to institute that program. A nicer, personable and professional worker I've never come across. His job was to get my 31ft Motor home across town to a repair shop and put up with me which is usually fairly daunting. He was extremely polite and informative. Please tell him 'Thank you' again for me and your company should consider cloning.

We blew out a tire on 35W S in the worst spot. Dangerous with little shoulder. Our driver was safe, courteous and towed us out of harms way so the tire could be changed! The whole process was done in about an hour. Impressive.

Towed an old Corvette of mine as I did not want it to get salt on it. Tow was fine, but the bill was significantly higher than your competitors. The problem I have was the smugness when I inquired that "it is because we are the best" it reeked insincerity and the delivery was jackassian at best.

This towing company is downright greedy. They set up a contract to tow vehicles that have expired tabs on private property. I hope no one ever uses this towing service as other places charge half the price that they do.

Fees, fees, and more fees. Schmit Towing will take you for all they can. I'm not mad for being towed--sucks but whatever that's my fault. I'm mad because of all the fees Schmit Towing tacks on to squeeze every dime out of you. I got towed on Friday night, went there on Saturday at 2:30 to get my car--$259.00, to find out they close at noon on Saturdays (after busy Friday nights?) even though there's still someone there they'll charge you an extra $50 because they're "closed" (they close early on purpose to charge you the extra $50). So I said, f-it, waited till Sunday when they were officially open only to find out they had charged me $35 to let it sit over night. Oh and also they charged me $35 the moment it hit the lot on Saturday. Then they charged me $20 to use a card instead of cash-- they use Square to swipe cards which is a 2.75% fee on their end, so they made an extra $12 off me. Just a sh**ty way to treat someone who just had their car towed. ... And since you had the nerve to get on here and defend yourself. Yes, there are fees whenever services are rendered, but you decide what those fees are, the rate at which they're applied, how you communicate them, and how accessible your business is to meet your customer's needs--and at every point you've chosen to take advantage of the situation resulting in a piss poor customer experience. You have little to no communication for me as the customer as far as how I'm being charged, what fees I've already accrued, or how fees will be applied in the future. You deliberately set up the customer to act without information, so you can prey upon the confusion and fall back on your fee structure and demonize your customers when they become upset. I don't appreciate the "because you said you absolutely had to have the car"--I'll tell you right where you can shove that condescending bullsh*t. I was infinitely more upset with dealing with you than I was having my car towed. Follow honest, transparent business practices and own up to your decisions to reduce future negative reviews.