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Eastern Chrysler Dodge Jeep Ram

Eastern Chrysler Dodge Jeep Ram

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3.7 Google Review
1900 Main St, Winnipeg, Manitoba, R2V 3S9, Canada
(204) 339-2011 www.easternchrysler.com
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Google Reviews

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Jul 11, 2018
Terrible service experience at Easter Chrysler Dodge, 1900 Main St, Winnipeg, Mb. Dropped my truck off for service in the morning June 21st and was told it would be ready by 2:00pm as I requested. I called at 2pm could not get through to anyone in the service department, went to voice mail and mail box full message. Finally got through to service writer after 3pm. Told me, "my friend" your truck is all serviced and ready to go except for a couple warranty recall items. Arrived a while later, he did not know where my truck was and parts were missing from it that he had to go find. While he was looking for missing part, I looked under the truck to verify transmission service was performed. Transmission oil pan was not even removed and the invoice said the service was done. Had I not checked they would have dinged me for a $300 service. Got home and checked the transfer case to see if oil was changed. Drain plug was dry and had no sign of being removed. Went back to service to show them clear picture of drain plug was not removed. They eventually offered to perform the work I paid for but now the service manager is away. They gave me more run around today, I asked for my money back and they told me nobody is around that could do that. This is the worst service experience ever at Eastern Chrysler. Eastern Chrysler Service Department. I asked to see the Dealership General Manager, mysteriously could not be found to speak with. I will post a picture of the dry drain plug soon if it can be uploaded. What a terrible experience. Buyer beware folks.

Jul 10, 2018
Very nice, but we had to repeat ourselves to each new person who was dealing with us. Took a long time, gave us the run around for no reason as we wanted to buy a car. Did not go through options well with us. Did most pricing on paper, made us wait for every little thing. Did not inform us when financing was done, we had to call them. The staff was very welcoming and considerate to us. The final finance guy was very professional and accommodating. Ivanka drew us in with her people skills.

Jul 4, 2018
I recently purchased a brand new 2019 RAM truck from this dealership, I purchased a 2016 two years ago from them. Two years ago the sales services was fine, this time around after what I went through I will never buy from them again nor will I get the vehicle serviced there just because of the sales person. I was cheated and lied to for about a week and a half after the sale of the vehicle. My 2016 had after market wheels that were confirmed to fit my new truck, in the negotiation of the sale it was agreed they would be removed, it was specified I didn't have the old factory wheels which was fine. The sales person (Gina) for a week said they were working on getting me the wheels, after a week they said they were looking for factory wheels. Couldn't tell me that though. Near the end of the second week I checked their website and saw my old truck with the aftermarket wheels being highlighted. I called asking why the truck was posted when the wheels were not removed. NO ONE CALLED to tell me they were posting it and that now the wheels were to be paid out to me. Then the salesperson calls me and pleads to me that she now has to pay for them because she screwed up on the requirements of the sale. After all the back and forth BS I told them that I don't want to deal with them anymore. She made an offer of half in check and other half of a cash card for the dealership that the dealership would pay out, not her. Which was it her our the dealership paying it out??? I said right now I don't know if you telling the truth or not, I said if you call me after the July long weekend with something to pick up I will get it. if you don't contact me, then it still confirms what I have been dealing with the last two weeks. Guess what? NO PHONE CALL. I guess my convictions on this dealership and this salesperson were completely true. They obviously don't want to make right on what they screwed up on.

Jul 4, 2018
My husband and I purchased a brand new 2019 Ram 1500 from this dealership and the hassles and dragging along the salesperson Gina went through was awful. We love the truck don't get us wrong. But go elsewhere to purchase one. We had a 2016 Ram truck with aftermarket wheels that were negotiated to be removed and transferred over to the new truck. After two weeks of being told we are working on it and saying we are looking for wheels to replace them with. My husband checks their site to see our old truck with the wheels on it, no calls saying hey we are paying you out before he finds the truck on the site posted for sale. Absolute disregard for the customer after the initial purchase. Then the salesperson says they are paying out and says she screwed up and has to pay out herself. After all this back and forth was not needed for my husband, especially after starting a new job. So I told him to break all ties and get service done elsewhere and I would buy him the wheels. They offered him $500 check and a $500 cash card for $1500.00 wheels, they never called him after July long weekend to pick them up, Doesn't surprise me or him and confirms my thoughts on the salesperson and the dealership.

Jul 6, 2018
Staffs are accommodating, professional, extend service to meet client’s satisfaction. I am very satisfied from Showroom, to Financing, Customer relation and After Sales Department. I highly recommend that you visit the dealer of Eastern Chrysler when planning to purchase your desired vehicle— believe me, they find ways. 👍

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Opening Hours

Mon:8:30 am - 9 pm Open Today
Tue:8:30 am - 9 pm
Wed:8:30 am - 6 pm
Thu:8:30 am - 6 pm
Fri:8:30 am - 6 pm
Sat:9 am - 4 pm

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