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Fairfax Towing & Recovery

Name: Fairfax Towing & Recovery
Address: 3176 Draper Dr, Fairfax, VA, 22031, US
Telephone: (703) 273-1104
Price range: $$$

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3.5 Google Review

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3176 Draper Dr, Fairfax, Virginia, 22031, United States

(703) 273-1104 www.fairfaxtowingandrecovery.com

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profgotter

Aug 18, 2018

Unbelievable! I get a quote over the phone for Fairfax Towing to move my vehicle from the repair garage to my house. They quoted me $125 to hook up and $1. per mile (as this was a 20 mile trip, the total would be $145.) I had a quote from another company for $200, but went with Fairfax because they are local and cheaper. When the vehicle was delivered, the driver was really polite. Then, politely, he said I owed $255. When I challenged, he asked me to talk to his supervisor, Donna. On the phone, Donna stated her case and refused to hear my words. She was rude, obnoxious, and offensive. In fact, whenever I tried to speak, she yelled at me. Over the phone, I could literally hear her voice echoing off the walls of her office. She was swirling around, repeating herself, yelling. She accused me of insulting her and much more. Each time I began a sentence she accused me of not listening to her. I begged her to let me speak and she instead said she was calling the police. She hung up the phone and ordered her tow driver to take possession of my vehicle. I took my key and blocked access to the vehicle with my truck (and I called the police). Then somebody named Judy from Fairfax Towing called me and was much more calm and logical. Judy said Donna didn't call the police and they wanted to work it out before the police arrived. We agreed I would pay the $200 I would have paid the other company (obviously more then the agreed $145 but it wasn't the $255.), which I reluctantly did. (In hindsight, I feel I should have waited for the police to arrive and stuck to my $145, especially since there was nothing in writing stating any amount.) If you use this company, get the quote in writing (e-mail?), otherwise be prepared to pay more and deal with a truly unprofessional DONNA (who, as a couple of her co-workers admitted, "gets a little wound up", which is a huge understatement.)

George S

Mar 14, 2018

Thank you Greg and Fairfax Towing & Recovery for your great help in getting me through a tough time. My 2001 Dodge Ram 1500 was in drivable after losing its steering gear box. It happened while I was driving to work on a early busy weekday morning. I gave Fairfax Towing & Recovery a call and they had Greg in route to me. Greg was very professional and friendly. He was able to get my large truck towed to the repair shop for a excellent price and in a very timely manner. You really can't ask for a better experience in a tough situation. Look no further for your towing needs. Trust the team at Fairfax Towing & Recovery. Thank you Greg and the crew!

Nina Santana

May 6, 2018

This company is very unprofessional. I was told they would arrive in 30-45 min to tow my car, ended up waiting 2 hours and 20 min. Instead of them keeping me updated with an accurate time they just kept saying the driver is 20 min away in hopes I would stop calling. I would have respected this company more if they were just honest about the arrival time. Once I asked the female dispatcher a simple question about the drivers location she got an attitude and become very rude ! It was very uncalled for because not once did I get an attitude with her even though she kept telling me inaccurate information . On the other hand, my tow truck driver was very nice, professional and very knowledgeable about his job! Unfortunately I will not do business with this company again because of how unprofessional and rude the dispatcher was. Dispatch is the line of communication between the drivers and the customers. This company should definitely reconsider who commicates with their customers.

Phil Post

Aug 11, 2018

Sid made getting a tow which is usually a nerve racking experience when you have lowered car absolutely painless. He took his time and worked with me to make sure there was no damage while loading.

Michelle McGinnies

Aug 27, 2018

My car needed towing Sunday morning, and Fairfax Towing got on it and got it done. Thank you!! And I thought the price was fair, considering the distance they had to tow my car.

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