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Superior Towing Services

Name: Superior Towing Services
Address: 6015 Farrington Ave, Alexandria, VA, 22304, US
Telephone: (703) 799-9340
Price range: $$$

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6015 Farrington Ave, Alexandria, Virginia, 22304, United States

(703) 799-9340

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Jay Richards

Aug 3, 2018

If there could be a zero or minus star that would be more appropriately. To say that my transaction was ghetto fabulous was an understatement. The female dispatcher was a cross between the Bloods/the Crips and Empire. Shame on you USAA for allowing this drama into my life. This so called towing company picked up my vehicle on behalf of USAA Tow Services. 2 hours went by and I didn't receive a call or text letting me know they picked up my vehicle and was on the way. I contacted them to get an update and that's when I was told the location I requested didn't exist and they had delivered my car but they couldn't get ahold of me. I said ma'am I didn't receive a text or call and how could you deliver a vehicle to a place that did not exist. She than warned me not to over talk her and that if I wanted to continue this conversation she would put a male on cause she knows I wouldn't talk to him like that. I said you mean to ask where my car was at and the location did exist than she warned me not to back talk her and hung up the phone. (Yeah because a Army 1SG from Detroit....Iraq and Afghan Vet was so intimidated with her threats) .I walked back out to the spot that didn't exist and did a clean sweep of the area. They kept my vehicle hostage and another tow company had to be dispatched to pick it up.

Jackie F

Dec 31, 2017

Responded quickly to my call and were very friendly and personable. Helped me solve my issue quicker and cheaper than I had initially thought. Would definitely recommend calling this company when you are in a bind.

Thomas Heier

May 25, 2018

“Superior” towing incorrectly jump started my car causing over $300 of damage. When I told them what happened, they were extremely rude and refused to pay the damage that they caused. The office manager said that the owner would call me back and he never did. I will never use them again!

S. John

Mar 2, 2018

If I could give -1 star I would. I would never use this company. The dispatcher lady was a total b**ch. Called me with an attitude, no customer service etiquette, over talked you, loud, yelling, wouldn't allow you to talk. The driver was just the same. After yelling at my spouse he allowed my spouse to go inside and get the keys but drove off. And worst of all I was still charged for the tow.

William Wible

Mar 20, 2018

USAA put me in touch with Superior via Agero, their towing provider. They didn't show during the 2 hr window, nor that evening, nor the next day at all. No call, either. This reflects on Superior, Agero, and on USAA itself.

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