BMW St John's

First purchased a vehicle 4 years ago and returning again due to quality of vehicle and superb service. My service advisor Todd always goes above and beyond exceeding my expectations ! I just worked with Ryan in Sales to close my deal and was totally seemless! I highly recommend BMW and this dealership .

I have purchased 5 vehicles here and it’s mainly due to the people. The product is excellent but the service and the staff keep me coming back. After owning several luxury brand vehicles I can truly say BMW St. John’s goes above and beyond.

I wish I could give them 0 star rating! BMW should have their dealership licence removed. I assumed a lease of a BMW 3 from a client in March 2014. The lease manager Braden charged me $1,000 for the paperwork of transferring the lease and extended warranty. One year later, my car needed repair and I found out the warranty was not transferred when I tried to make a claim. Because the 30-day deadline for transferring warranty was missed, my extended warranty was consequently voided (another $1,000 value), and no chance to reinstate it. I contacted my new BMW dealership, BMW Canada and LGM (the company provided the extended warranty), they all told me that it was the dealer's responsibility to transfer the warranty. So I called up Braden to find out why the hell the warranty was not transferred. Of course, he claimed that the customers should do it themselves, after paying him $1,000 for sending out a few pieces of paper. The worst part was, he was laughing at my situation. He explicitly told me that because I didn't buy a brand new car from them, therefore I was not a customer, and no service will be provided. After dealing with this dealership and Braden, I find him incompetent, arrogant, negligent, greasy and possibly a racist. I talked to a few of their customers and apparently Braden never left any good impression to anyone. One of his college roommates said he has been a prick since day 1. Car dealerships are supposed to be rooted in the local community and do the best to serve the customers. I don't know why Braden enjoys screwing customers at work, maybe he doesn't laid at home. Do yourself a favor, buy an Audi, or Mercedes, or Land Rover. Or get a BMW from Toronto or Montreal and drive back when on vacation. BTW, I did contacted their customer service and no solution offered. They didn't even try. Their response to my review is simply to pretend their care. I don't know what kind deals they have been throwing in to bump up their ratings with other buyers.

Great customer service, friendly, helpful and a very knowledgeable staff. Sales team are quick to help but not pushy.

The St. John's staff have consistently been friendly and helpful. Excellent customer service and knowledgeable about their product too!