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Kelly's Towing

Kelly's Towing

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4.0 Google Review
2240 Ridge Rd, Grand Pré, Nova Scotia, B0P 1M0, Canada
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Dec 10, 2014
Worst Towing Company I have ever dealt with! I hired Kelly's Towing to do a job for one of my clients. Once the job was completed Jason the owner of this company called me for payment via credit card as we had previously arranged. When I placed him on a brief hold to get the correct party authorized to pay the bill he advised that was going to cost me and the bill went up $15. From there he proceeded to yell at me and demand payment. When I was trying to resolve the issue and explain that I am not the person who deals with the payment and all I needed to do was get that person, he yelled again and threatened to charge my client and hung up on me. My supervisor then called him back with credit card in hand to make the payment the bill had gone up again! He proceeded to yell and hang up on her 2 times. My client eventually paid him as he was threatening my client and would not calm down. My client paid the amount requested in order to get rid of him. The additional charges after the job had been completed ended up being an extra $60. This company had the worst customer service I have EVER experienced! It was very obvious he makes his money bullying people into paying too much. I would never ever hire this company again, even if I was stranded on the side of the highway in -40 with no heat. I would rather freeze to death than deal with this company again. I strongly suggest NEVER dealing with this bully of a towing company!!!

May 30, 2018

May 23, 2018

Sep 14, 2017

INDUSTRY BLOGS

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