Steele Hyundai

Would I purchase another Hyundai? Yes Would I purchase from Steele again? Not likely. I purchased a 2018 Elantra two weeks ago. The salesman was easy to deal with, but the interaction I had with the dealership's sales manager almost caused me to walk away. Also, the condition my car was in when I picked it up really soured the whole experience. I purchased a brand new vehicle, which should have been in pristine condition on the day I picked it up. Instead, as I was driving away from the dealership, I noticed a long list of flaws that should not have been overlooked. Smears on all the windows, dirt on the underside of the dash panels, crumbs in the drivers door pocket, dirt on the rear seat, grass and plastic under the front passenger seats, cleaning residue drips on door panels. I could go on. When the dealership contacted me to follow up after my purchase, I expressed my dissatisfaction with the lack of effort that was put into preparing my new vehicle. The rep assured me the issue would be taken care of. I let a week pass with no word, and called back. I was assured again that my car would be given a complete detail to make up for the failings on the dealerships part. Left my car on a Saturday for 4 hours to be cleaned. When I picked my car up, my salesman told me that he inspected my car, and everything was perfect. The exterior had been washed, but everything else was largely in the same condition. The cleaner used on the rims was clearly sprayed on and left there to collect dirt. The pictures below show just how much effort was put into two attempts at properly prepping my purchase. The treatment I have received so far gives the impression either the dealership doesn't have much respect for their customers, the products they sell, or are completely disinterested in building lifelong customer relationships.

This dealership is the best,great service reps and excellent service manager,people who listen to the customer,posted by person who spent 40 years in sales.

Wonderful customer service. Professional, informative and friendly!

I noticed my Check Engine light on this morning on my way to work. I stopped in to see of they would check it out for me. Of course I didn't have an appt! They not only checked it out but also carried out an oil and filter change, FREE Alignment check plus a ride to work and pick up. All by 11AM. Awesome Service Thankyou

Everyone was Awesome.. Chris Smith, Jason Thibodeau and JJ Crotty... Thanks guys