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Patriot Towing

Patriot Towing

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2.0 Google Review
2725 Erie St S, Massillon, Ohio, 44646, United States
(330) 830-4099 www.patriottow.com
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Mar 13, 2018
I recently got stuck in the mud and used AAA to get a tow. The estimated time was 90 minutes and it was closer to 2 hrs which wasn't an issue since we'd been in the cold for a couple hrs and attempted to try and get the car out ourselves. I called AAA twice before they company got to the destination because I've never had to wait the estimated time and I wanted an ETA. Any other company calls when they're on the way. He finally calls and is already on the location but didn't get directions on how to get to us. Mind you it's dark when he arrives but we find each other and I led him to my car. From the moment I answered the phone he did nothing but complain and express his discontent for being here. I apologized but was in dire need and hoped he'd lighten up. We review the situation and he immediately says he can't do. I'm not going to lie, the situation was a mess but he made it seem like there was no other option. I feel like he didn't even try to think of a way to help even though Patriot towing was the only tow company through AAA for Wooster, Ohio. He made the situation feel hopeless and was extremely negative the whole time. We were cold, muddy and hopeless but leaving the vehicle wasn't an option. Once he left I had to call North End Towing and PAY for this wonderful gentleman who worked hard to get my car out despite the circumstances. The fact that this company is affiliated with AAA and chooses to act so unprofessionally is baffling. That awesome guy from North End showed true work ethic and came to put his best foot forward. I'm glad Patriot Towing was so terrible to us then we wouldn't have encountered North End. I'll pass the next time if that towing company is involved.

Aug 26, 2018
Your driver shouldn't be doing 75mph in a 55mph zone. Then proceed to give me a finger when passing me. Will never use this company!

Jul 30, 2018
Rude, loud, arrogant the owner was yelling over me on the phone, had an attitude from the second I answered the phone.. Not very professional..

Mar 13, 2018
Kyle was great! He was quick and got my car out of the ditch promptly.

Sep 15, 2017
I had a flat and they were out in less than 30 minutes. The driver was very professional and friendly! I would recommend this company.

INDUSTRY BLOGS

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The Fascinating History of Whiskey: From Earliest Origins to Present Day Popularity

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