Regan's Collision

I buy my studded snows there every few years. I make an appointment, they are always on time, get it done in a couple hours. I watched the guy stud the tires, takes a little while. Very polite, clean showroom. Good magazines to read.

Great customer service

Purchased a 2008 Dodge Avenger SXT with 72,000 miles on it. 1 Year ago (9/2013) It is now 10/14, and to be honest i've had 3 issues with the car this far. I gave them a 5 star review however and the reasons for that are as follows: In the first 3 days of owning it we noticed a crazy sound coming from the front tires. So I pulled it into my friends garage, and we discovered that the lug nuts on all 4 tires where barely put on. Of course, we tightened them ourselves, but the next morning I brought it to the shop. The guys took it in immediately, and checked everything over to make sure there was nothing else wrong. Very professionally handled. 3 months into owning it, the decoupler pulley for the alternator went, and I brought it to the guys at reagens, and they had the part in within 2 days, and fixed it with NO CHARGE. Handled very professionally. 1 year into owning the car, and a weird noise is being made by the front right tire/assembly. I bring it to the shop, and they figure out what is causing the issue within an hour. It needs a new ball joint. Within 2 days they have the parts in, and 2.5 hours later worth of labor the problem is fixed. Handled very professionally. The total bill for this fix was $200 even. We also discovered that the ball joint went bad because of the detrimental roads in ogdensburg over this past winter. The absolute worst the roads have been in years. I'm currently looking to buy a second vehicle, and i'm going to end up getting it from those guys, because if you treat them like the establishment that they are, they will treat you well. Anytime I ever have an issue, I call them up, schedule a date/time/ect.. and things get figured out and fixed. Would like to thank Mr.Reagan, his daughter, and the staff over there at Reagens auto. They are most certainly up with the times, and do impeccable work.