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CAA North & East Ontario

CAA North & East Ontario

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3.0 Google Review
2151 Thurston Dr, Ottawa, Ontario, K1G 6C9, Canada
(613) 820-1890 caaneo.ca
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Aug 15, 2018
On August 15, I called CAA to check my battery and possibly tow my 2011 Toyota Sienna. I called at 3:20 pm and after a half hour on hold, finally got an agent on the line. The driver arrived at 5:15. The tow truck driver boosted the battery which started the car temporarily. He told me that I needed a new battery which I agreed to have installed by CAA. The driver said that he placed a duplicate call, and that somebody would arrive with the battery within 90 minutes. This driver also told me that no action was needed on my part, and that I did not have to call CAA again. Apparently, the tow truck driver gave me false information. I waited until 7:15 and then re-called CAA. After 35 minutes on hold, the agent told me that duplicate calls were no longer made and that no call had been made on my behalf. She also told me that a driver would arrive within two hours. At 9:15, the driver, Bill, arrived and installed my new battery. Bill was very friendly and professional. I was impressed by his positive attitude. However, the next problem occurred when we had to wait forty five minutes for a supervisor to get on the phone and help complete the sale. Bill must have made 15 calls before a supervisor named Charles finally called him back. On the whole, I was very disappointed by the CAA service I received today. I expected a higher standard from this organization.

Aug 5, 2018
Was told 45 minutes to get a tire to me for my trailer. Now been almost 5 hours Its 2:30 in the morning and my kids wife and I are stuck in the middle of nowhere in the middle of the night. Disgraceful and irresponsible don’t begin to cover it! Loyal paying customer. As long as they get your money I guess who cares about customer service and people’s safety!

May 13, 2018
I made my 1st call through the application and the call center closed it without notifying me. When I called the center 20 minutes after the call was closed, to receive clarification, they argued that I was made aware. Once I brought the Call Center Agent to see how flawed the rationality and notification process was my needs began to be addressed appropriatly and the agent became helpful.

Dec 30, 2017
I have had several boost before cold spell. The battery I bought from CAA was no good. They will not give me a new battery until the cold spell is over. Which I have a warranty for. The supervisor said that I am lucky that I live in the city and that I can take other means of transportation. So for the next 6 days if I need to drive my car I will need a boost which would eat up my last bit of service calls. CAA told that me if I get a new battery it might not work in this cold.... We are paying for a service. I understand they are busy and I have no problem with waiting for my number to come up for help. But 6 days to get a battery through them is ridiculous.

Jan 2, 2018
1.5 hours on hold. Then gave up after they said you can also use their web page or app to request service. Web site is not working and app is useless. Guys I know you're busy but you need to manage expectations better. Really disappointed. Times like this are why I have CAA. It's no good to me if you don't even answer the phone.

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