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U-Haul Moving & Storage of Waterloo

U-Haul Moving & Storage of Waterloo

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4.0 Google Review
585 Colby Dr, Waterloo, Ontario, N2V 1A1, Canada
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Refresh Reviews 4.0


Jul 14, 2018
I called on Friday o cancel my reservation. But, I was charged $50 as they said I had to cancel 15 minutes earlier. Nothing was mentioned about cancellation fee or charging on the email when I received it. To my surprise they said during reservation there is a term and services link and if you read all of that it is written somewhere there. Easy way to make money U-haul without renting your truck. Good Job! So disappointed with you service. Update: make sure to call their customer service, they will help you much more than the staff at this branch.

Aug 19, 2018
Rented a utility trailer for a week long camping trip. Fits a lot of gear easily. Tows easily with a smaller size car. Staff at this location were courteous and helpful.

May 18, 2018
My husband and I had a reservation for Saturday at 10 am. He called on Friday at 10:15 am to cancel it as our plan changed. But, he was told that there is a $50 cancellation fee and we must have called by 10 am on Friday. Nothing was mentioned about cancellation fee on the email when we received it. This is the exact writing in the email. "If, for any reason, you need to make changes or cancel this reservation, please visit your account at uhaul . com by Friday, May 18, 2018 ." They refused to waive the cancellation fee. If there is a cancellation fee/charge it has to be clearly mentioned in the email. So disappointed.

Aug 22, 2018
Quick service, decent truck. Not the u-haul of old where you were afraid of breakdowns.

Apr 11, 2018
Amazing people and service. I get a vehicle here every month. It's always clean and warmed up for me when I pick it up (use the online booking so they know you're coming). Sherry bakes the most phenominal cookies fresh every morning. The entire staff is customer focused and go out of their way to satisfy.

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Opening Hours

Mon:7 am - 7 pm
Tue:7 am - 7 pm
Wed:7 am - 7 pm
Thu:7 am - 7 pm Open Today
Fri:7 am - 8 pm
Sat:7 am - 7 pm