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Frenchie's Ford, Inc.

Frenchie's Ford, Inc.

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4.2 Google Review
216 E Orvis St, Massena, New York, 13662, United States
(315) 764-1771 www.frenchiesford.com
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Google Reviews

Refresh Reviews 4.2


Aug 21, 2018
I dropped my car off on a Tuesday and didn’t get it back until the next Tuesday. No loaner cars available so they said. Cost over $1,000, you would think a loaner was something they could do for such a large bill. I will never go back to Frenchies. Too bad I love Fords and my husband is in the market for a new truck but wouldn’t go there to purchase.

Aug 9, 2018
Would strongly suggest another Ford dealership I bought my 2011 f-150 from them with an extended warranty. The truck broke down and I brought it to them myself ,on a Tuesday they told me it would be looked at before end of day Friday at 4:50 pm Friday still not looked at . Monday at noon I call they calmed it would need $9999.82 in work not covered by warranty. I repaired it myself at a cost of $1582.24 and what they calmed the issue was, wasn’t at all the problem . I returned to them showing what was done and they stated “that they where going to make it right” but after eight day and four phone calls never returned ,I went to there shop and was told that there ase certified mechanic with four colleges was right and I was wrong and that they weren’t going to pay me a dime. I made a phone call to the asc warranty company and received a check for my parts four days later . In a nutshell I fix my truck with my mechanical knowledge and YouTube and the ase certified four college mechanic with every tool and diagnostic tool in there shop failed. And to date there is just shy of 10000 mile on my repair. Do yourself a favor just Drive to someone who believes in customer service and won’t try to take advantage of you or family

Jul 19, 2018
Great place to buy a car or truck. The Garage has excellent service and quick to get ur vehicle fixed

Apr 20, 2018
I bought a 2016 expedition from Frenchies ford, I had a couple of small issues with the car, I contacted the service department they were great to deal with, they worked with my crazy schedule to get my car in and take care of my concerns. A great service department sells cars in my book...

Jul 27, 2018
I will never buy another new Foed but the service was everything it should be.

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Opening Hours

Mon:8:30 am - 7 pm Today
Tue:8:30 am - 7 pm
Wed:8:30 am - 7 pm
Thu:8:30 am - 7 pm
Fri:8:30 am - 7 pm
Sat:8:30 am - 3 pm

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