Dearest Google Review reader,
As you can plainly see from this review and others, this location does not know what the definition of "reservation" is. They consistently show a pattern of scattering to absolve themselves of all responsibility when things go awry.
I'm not going to sit here and lecture about the customer always being right. But when you're choosing to be a franchised store of what is essentially a self-moving company, you shouldn't be surprised that your sloppy errors can disturb schedules. And you most certainly shouldn't be surprised that customers are taken aback or even livid when reservations aren't honoured when your entire business is based around "Pickup at THIS EXACT TIME and drop off at THIS EXACT TIME with the gas at THIS EXACT LEVEL".
Although I'll concede that it IS surprising given that they go so far to enforce the letter of their agreements when it comes to violations from the customer whereas they do everything in their power to blame you, or even corporate, for their simple mistakes.
