I am going to be honest to give a warning: My friend and I made appointments with Brianna. Our original email was very thorough with the designs we were seeking, placement, size, etc.. She kindly accepted our email saying that to hold a spot we needed to send her a $50 deposit each - we did. A week or so passed and I decided against the tattoo - I sent her an email apologizing and asking if my brother could take my place. She said that was no problem and to get my brother to send her an email inquiry. He did - she ended up shutting down his idea because the artwork was not her style... Even though she had somewhat similar pieces on her Instagram? Anyways, end of the day, although I was bummed, I understood and respected that. I emailed her stating I was going to cancel my appointment, yet my friend was still going to keep hers. I also asked if there was anyway I could get my deposit back (considering there was still over a month until the appointment and we also did not discuss the design whatsoever). She replied that she was "on vacation and would get back to us closer to the appointment". Fast forward a week to the appointment. We still had not heard from her? My friend had a bad feeling and decided to shoot Brianna an email giving the design idea again and stating her excitement. Brianna came back telling us she cancelled our appointment entirely?!? AND that she doesn't typically do writing so she should find another artist! This really upset both of us extremely. For one, her design was a flower bouquet with ONE WORD written below. And we had stated that design in our first email with her happily accepting our deposits. Nothing added up, we both felt very scammed. Like what if we had driven out to her studio to only find this out there?! (we are not local). I sent Brianna a not-so-pleased email (i must say it wasn't too nice) stating everything and that we need our deposits back. AND her reply was extremely unprofessional with sarcastic remarks, insults and excuses - ignoring mentioning anything about our deposits whatsoever. We went back and forth for a few emails. Her continuously calling me out over and over and ignoring her request for our deposits back. Let me also mention that she basically stated she cancelled my friends appointment because without me, it was a waist of her effort and time...This disappointed me to see because it shows how little she values others. She also did not have the decency to let us know she cancelled both of our appointments or refund us. I literally had to state I would take this to my social media if she did not give us our money back. (A very big low for me- but heck! we are university students working minimum wage jobs) 50 bucks is like 4 hours of work - we wanted our money back! She took this as a personal attack (not my intention) but FINALLY addressed that she would give us our deposits back ( I honestly do not believe without me stating I would make this public she would have given us back our money). I replied with "thanks please send it to ___" This is where she replies stating that "she is in no rush. and would like an apology". Let me tell you this was the most irritating, unprofessional experience I've ever had before. I apologized (mainly cause my first email was alittle harsh and I also I really just wanted my money back). Under any other circumstance I would have not. If anything it should have been vice-versa. FINALLY I got our deposits back (did not think it was going to happen). This was a horrible experience! Yes, Brianna has very real talent as an artist. But she also does not value, or treat people well at all. I bet she would do a fine walk-in for flash pieces, but I do NOT recommend a collaboration of any sorts (or sending her a deposit).