Vancouver Island Vinyl Sundecks and Aluminum Railings

In 2010 this company installed Tufdek vinyl floor in a small new balcony on my house. The flashing has detached and the flooring come loose on the outer side of the balcony. On the inner side black goop has seeped up the wall. Despite repeated promises to come out and look and/or fix this problem. No one has ever shown up. Last week I waited about 8 hours for a no show visit by Stuart Henderson.

I see two clearly fake 5-star reviews here, one from the owner and one from his son. Flagged. Do you think that may reflect on their business ethics? Coincidentally, the other 5-star reviewer happens to be a web marketing specialist based in Colorado. Maybe that's coincidence. After they had installed the deck and received my payment, I was leaning on my 3rd floor deck railing and it separated. That's how I discovered that they had only put about half the bolts connecting the railings back, and half were missing. It took close to six months of follow-up before they came back and spent the 10 minutes to replace the missing bolts. Then when the season changed and we got heavy rain, the deck leaked through. That's how I discovered that the hidden edge next to the house had not been finished (was not cut to correct length, was not adhered, was blocking the vents which allow ventilation under the deck). To their credit, someone came around right away and laid a full tube of silicone around the edge which stopped the worst of it. NOT to their credit I have been following up for SEVEN MONTHS since this serious problem was identified and the issue is still not fixed. Their deck is still allowing some water in and it still BREAKS CODE by preventing ventilation under the deck. They have not returned my calls or messages 90% of the time and when they have, they have generally not called back or come by when they said they would. I have zero faith in their "25 year warranty" which is meaningless if they won't actually return to fix the issues they caused. All of this is in stark contrast to before I paid them - until they had full payment they were prompt and responsive. Now it looks like my only viable option is to have another company finish their work and pursue those costs in court. What a hassle.

Horrible service and quality builders, stay clear away from unless you enjoy headaches. RUN, run far far away!!!

These guys did my summer house in Victoria and did an incredible job with the aluminum railings, and vinyl on my existing wooden deck. This has been a unreal transition. GREAT JOB GUYS !

I recently hired this company to rebuild our deck from the ground up to the railings,they did a fantastic job and the thing i was most impressed by was the fact that they cleaned up everything as they went,I have already told a couple of friends who are planning on using this company. Great job