Can-Ex Truck Rentals - Decks & Railing - Kamloops, BC - VerView
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Can-Ex Truck Rentals

Can-Ex Truck Rentals

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3.5 Google Review
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710 Mt Paul Way, Kamloops, British Columbia, V2H 1B5, Canada
(250) 374-5604 www.can-ex.com
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Google Reviews

Refresh Reviews 3.5
Feb 4, 2019
I love this place. The people are very friendly and professional. They took care of my needs in a timely fashion. I'm using them a second time now, that's how much I liked them.
Mar 16, 2019
If you want a horrible customer service experience rent a uhaul from this place. They rented us a truck with a broken gas gauge so the truck broke down on the side of the highway fully loaded. Took us 2 hrs before we could get going again. When we tried to drop off the uhual, the guy told us we weren't in his system and to drive to this other uhual site (we confirmed the address on our contract with him). When we dropped off our uhual we told the guy our situation and that we would like a partial refund for the extra gas and time they cost us (had to keep it full due to the broken gauge). The guy said he'd put our contract on hold and get his manager to call us when she got in on Monday. The manager never called us and the charge went through (we waited a week for her to call). We ended up having to call the manager who said to call the place we picked the truck up from. I did. I called Can-Ex and talked to a lady who said she was covering. She took my name and number and said she'd get someone to call me back right away. No one did. Super frustrated at this point. We had to call back and they said to call head office. We did. My wife called H/O and talked to a lady who said she'd call back. She never did. Finally, I called and got through to H/O and explained our situation. The guy was pretty rude and really unsympathetic. At this point I never want to rent a uhaul ever again. After arguing with him why we deserve a partial and modest refund (surprised uhual hasn't fully reimbursed us at this point). He says to email him and that he'll "see what he can do". Still haven't heard back from him. You get the point.
Aug 8, 2018
Customer service was excellent. Staff was professional and cordial.
Sep 28, 2017
I would never recommend this as a storage place for anyone. Their website has 3 different lists for hours of operation, which is extremely confusing. You can't access your storage space on the weekend and only between the hours of 8:30 and 4:30 during the week (I think?), which is difficult to accommodate when you have a similar work schedule. Every single time we wanted to get into our storage unit there was ALWAYS someone parked in front of it. Thankfully there was always someone there to move the vehicle but it was still frustrating nonetheless. The staff was friendly and perhaps their other services are more accessible but I would not recommend using their storage spaces.
Sep 13, 2016
Customer service is excellent, nothing to complain about.

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Opening Hours

Mon:8:30 am - 4:30 pm
Tue:8:30 am - 4:30 pm
Wed:8:30 am - 4:30 pm
Thu:8:30 am - 4:30 pm
Fri:8:30 am - 4:30 pm