Get to the top of the directory by claiming your business!
Paul Lafrance Design

Paul Lafrance Design

Claim Business
3.3 Google Review
611A Liverpool Rd, Pickering, Ontario, L1W 1R1, Canada
Read our review guideline

Write a Review

Loading…

Write a review
Be the first to write a review.

Google Reviews

Refresh Reviews 3.3


Jul 4, 2017
In 2009 we contacted Cutting Edge Design to get a design made to replace our small old deck with a new low maintenance deck to cover the whole length of our bungalow, it was to included our existing hot tub, and add a pool. Our consultation was done over the phone with photos I took from all angles of our yard. The first draft of the design looked like a vacation getaway. Paul and his team listened to what was important to us and what we use or wanted to use our deck for. In the spring of 2010 we started our project. The work was finished on schedule (with a buffer due to weather conditions). When we had questions or an issue, they always responded quickly and with the same amount of customer care that we got on day 1 as we have 7 years later. Paul, Kate, Pat, Joey, Dave and all the other men and women behind the scenes make you feel like your part of their family. I have recommended their service to anyone that asks.

Sep 18, 2015
Although we loved our backyard design in the end, it has been one of the worst processes we've ever experienced. The process started in March 2014. We thought this would be a great time to start the design process, so that we could break ground on the project once the ground thawed. Our first design came back pretty quickly after about a 3 hour consultation over the phone. Over the phone was probably not the best approach, because when we received our first draft, it was almost like they didn't listen to what was most important to us. Our second draft was supposed to come back a week later, but we ended up having to wait until the end of June. Part of what you are paying for is to get a rough estimate on cost, and to be recommended to trusted local builders. Unfortunately we had to wait another 3 months (end of Sept) for the estimate on cost, and we definitely had to move the deck project out to the following year. Even though the design was not exactly what we wanted, because we had to waited so long we thought we'd just work with the recommended builder to make the minor tweaks. Again another gruelling process. The trusted builder that was recommended came out in May 2015. Similar to the year before, we thought we'd get ahead of the game so that we could start the project once the ground thawed. Well, it is now 4 months later and we still do not have a deck. It's very sad that we paid so much money to have our dream backyard designed by a known and trusted company, especially when this is all so new to us. It's hard to know who you can trust and who isn't out to scam you. But it's so important to provide exceptional customer support, especially when they are willing to fork out thousands of dollars. It's not just these 2 vendors that we are having customer support issues with, but it seems to be a trend that people come to your home, get you excited to start the process and than no communication. Too bad we are not skilled enough to just do these jobs on our own.

Oct 20, 2017
Contacted them on 2 occasions looking to get help for a bad deck we inherited with the purchase of our new house. On both occasions, josh got back to us but after we replied we never heard back from him. Unprofessional and poor service when a company cant even get back to you when you need help.

Aug 20, 2017

Feb 3, 2017

INDUSTRY BLOGS

A Whiskey Journey: From Water Source to Distillery

#whiskey #smithville

Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

Smithville Whiskey

Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

#whiskey #smithville

Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

Smithville Whiskey

Carrie Nation: A Crucial Catalyst of the Temperance Movement

#whiskey #smithville

Carrie Nation, born Carrie Amelia Moore on November 25, 1846, in Garrard County, Kentucky, was a formidable figure in the American Temperance Movement, known for her audacious...

Smithville Whiskey

A Spirited History: The Role of Whisky During American Prohibition

#whiskey #smithville

Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

Smithville Whiskey

Whiskeys of the World: Types and Distinctions

#whiskey #smithville

Whiskey, a beverage enjoyed globally, varies considerably in its characteristics, production methods, and styles. Different countries and regions have their unique whiskey styles...

Smithville Whiskey

Whisky 101: A Light-hearted Guide to the Water of Life

#whiskey #smithville

Welcome to Whisky 101, folks! Today, we're exploring the fantastic world of whisky, whisky, whiskey, and, yes, more whisky! Oh, did I mention whisky? By the end of this tour,...

Smithville Whiskey

The Great Whisky Adventure: A Journey Back to the Earliest Drops in History

#whiskey #smithville

Join us, dear readers, as we embark on an exciting journey back in time, tracing the footsteps of our whisky-loving ancestors! From the mystic east to the rugged Celtic lands,...

Smithville Whiskey

Whiskey Production: 18th Century Methods vs Modern Techniques

#whiskey #smithville

In the 18th century, the choice of grain for whiskey production was largely determined by regional availability. In Scotland and Ireland, barley was the predominant grain, while...

Smithville Whiskey


Own this business?

Claim Your Business
• Update your photo and information
• Get notified when reviews are posted
• Respond and manage your reviews
• Select badges and keywords

Opening Hours

Mon:9 am - 5 pm
Tue:9 am - 5 pm
Wed:9 am - 5 pm
Thu:9 am - 5 pm Today
Fri:9 am - 5 pm

Decks & Railing Near Me

J AND A DECKS, FENCE AND RENOVATIONS

J AND A DECKS, FENCE AND RENOVATIONS

1099 Kingston Rd #240, Ajax
Decksrus

Decksrus

1139 Canborough Crescent, Pickering
Craft-Bilt Materials Ltd.

Craft-Bilt Materials Ltd.

25 Green Ct, Ajax
Decksrus

Decksrus

1139 Canborough Crescent, Pickering
Mac Deck Ltd

Mac Deck Ltd

1976 Notion Rd, Pickering