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ThruFlow Inc

ThruFlow Inc

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3.8 Google Review
700 Gillard St, Chatham-Kent, Ontario, N8A 4L3, Canada
(519) 627-7428 thruflow.com
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Google Reviews

Refresh Reviews 3.8


Aug 1, 2018
I purchased a dock in 2013 that had ThruFlow panels. We really like the panels...great to walk on and low (no) maintenance. This year (2018) we noticed a couple of cracks and then we had a section break when someone jumped off the dock. After first contacting the dock sales person they suggested I notify ThruFlow which I did. I was told what I needed to provide (basic stuff...photos of damage, original invoice, etc). Within about a week they shipped me, not only replacements for the damaged panels, but 40 panels to cover my complete dock. Apparently they had improved the panels since mine were produced and provided me the newest version due to the failed panels. The original panels had a 12-year warranty and ThruFlow came through fully. Thank you!!

Oct 20, 2018
Fantastic product and the salespeople were very helpful

Sep 29, 2017
A Thru flow dock salesman out of Grand Rapids, MN sold my family a dock. Right away we started having issues with fiberglass slouching off. I called thru flow in Canada because the man who sold it to us went out of business. The company admitted this is a known manufacturer issue but since out warranty has expired they wouldn't fix it. This is only after five months of being jerked around and being told they would cover it. Now every time we walk on the dock if you don't have shoes you get feet full of fiberglass shards. We can't have our pets on the dock not can you kneel without getting fiberglass in your jeans. Terrible experience and a waste of $4,000.

Jun 15, 2018

INDUSTRY BLOGS

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Opening Hours

Mon:8 am - 4:30 pm
Tue:8 am - 4:30 pm
Wed:8 am - 4:30 pm
Thu:8 am - 4:30 pm
Fri:8 am - 4:30 pm

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