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Lumi-O | Innovaplas inc

Lumi-O | Innovaplas inc

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3.0 Google Review
Drummondville, Québec, J2A 2G2, Canada
(819) 850-2935 www.innovaplas.com
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May 26, 2016
This company is terrible, avoid at all costs. I recent purchased a full pool system with the Innovaplas steps. After getting the pool ready for a memorial day part I opened the steps to install. There was no hardware in the box at all. When I did not receive the hardware I called right away. I did not have the invoice since I bought everything from an installer who is now out of business. The box the steps were in was still sealed when I opened them. I called to get replacements and was told since I didn't have the invoice that I would have to buy another hardware set and they would not overnight it. Just to recap, I pay for the full set, do not get the full set, they want to re-charge me for equipment I have already paid for and if they do pay they wont even consider helping out to get them here in a timely manner. So now I have no way in and out of my pool with a party this weekend and innovplas does not care at all. They have sales people all over the US and I am sure if they cared they would help send someone to confirm my steps are new and missing pieces but they DO NOT CARE. Avoid at all costs because if it is this bad before the steps are even installed I am sure it will only get worse if I have problems down the road.

Nov 9, 2016

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Opening Hours

Mon:8 am - 4:30 pm
Tue:8 am - 4:30 pm
Wed:8 am - 4:30 pm
Thu:8 am - 4:30 pm
Fri:8 am - 4:30 pm

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