Westend Bath and Kitchen Centre

Our Experience with Westend Bath and Kitchen When we were researching ideas and companies for our planned kitchen and bathroom renovation, we received a highly positive recommendation from friends who had both their kitchen and bathroom upgraded by Westend Bath and Kitchen on separate occasions. The moment we stepped into Westend’s showroom and met Brenda, who would become our designer, we felt a level of comfort and confidence that would remain with us throughout the project. We had given a lot of thought to what we wanted to achieve with the renovation, and Brenda worked creatively and patiently with us through iterations of the plan and the selection of the many materials and features to ensure that we would get the beauty and functionality that we desired. When Brenda, Al (store manager) and Rick (project supervisor) came to our house to do careful measurements and discuss intricate details of the work, we again know that we had made the correct choice in selecting Westend Bath and Kitchen. The work was scheduled to begin on February 21 and started early that morning. By the end of the first day, our kitchen had been completely gutted and Rick’s crew had helped us set up a temporary kitchen in our adjacent dining room. The guys were always polite, obliging and extremely competent, including the electrician and cabinet installer who came in to perform their specialties. In addition, they cleaned the work area before leaving at the end of each day. Any questions or concerns were answered fully and the crew was able to seamlessly incorporate our small additional requests, as we thought of several “wouldn’t it be nice to also do this while the guys are here” wishes. They did their utmost to make sure that we were inconvenienced as little as possible throughout the construction period; for example, ensuring that we always had a functioning bathroom. We were told that the project would take five to six weeks, but happily, it was completed in exactly four weeks, and to our complete satisfaction! The renovation exceeded our high expectations in every way. We would strongly recommend Westend Bath and Kitchen for anyone thinking of renovating their kitchen or bathroom as we are confident that the project would be completed in a highly professional, competent and cost-competitive way. Jane and Paul Murray June 2017

We were very pleased with the help received from our designer Brenda Kokiv, and the crew that performed the bathroom renovation, being Val and Dylan Nose. The entire project was done in a pleasant and professional manner. Diane and Gary Sheppard

Kitchen renovations can be a big undertaking—that's putting it lightly. Given the size and scope of ours, we wanted a company that was reputable, good to work with and could understand the vision of what we wanted to achieve, so we sent out a bunch of requests for quotes from what we thought were the top 5 companies in the city. The process was like going on a first date. Asking questions tentatively, sussing each other out. The moment we met the folks from Westend K&B, we felt an instant connection. They spoke to us plainly, asked tons of questions and more importantly listened to the suggestions and dreams we had for this project. We’re happy to report not only did they make all our kitchen dreams come true, but they also did it in a timely fashion. They were always there to answer our questions (which were many) regardless of time of day (we confess that some questions came to us at 2 am!) to help make a stressful time an easier one. Their contractors were professional and courteous, clean and quick. The kitchen looks great, and after six months we still can’t believe how fabulous and functional the room is now. It is truly a pleasure to cook and entertain in. We enjoyed the overall experience so much that we are looking forward to working with Westend K&B again for our next project(s). Thanks to the team for making our house a dream home!

I highly recommend Westend Bath and Kitchen to others who are planning a kitchen or bathroom renovation for all-round exceptional service and results. In every way, my project far exceeded my hopes. • Design: Joanna Dempsey, the designer, skillfully noted my preferences and worked with me to shape a design that was sophisticated, calming and timeless. She was very effective at identifying design elements and colour combinations that would fit well together. I would have been incapable of achieving the same results without her guidance. Joanna was also vigilant in respecting my budget, and identified cost-effective alternatives with similar characteristics to higher cost items that I liked. • Products: The products were of consistently high quality, notably the cabinetry, flooring, plumbing fixtures and countertops. • Installation: Eric Lachance and Alain Lachance did an exceptional job with the installation. They are true craftsmen and the workmanship is amazing. They were also very pleasant and service-oriented. The installation contractors from Westboro Flooring and Quiktop Counters were also excellent in terms of work quality and service. • Turnkey project: When I first began planning the renovations, it was very important to find a company that would do the project on a turnkey basis, since I don’t have project management experience with renovations. The comprehensive service provided by Westend on the overall project, and by Eric in the on-the-ground project delivery, were excellent. Finally, I would also like to flag the important role played by Alan Carrière in ensuring the project’s success, and the contribution of M.J. in completing some final elements.

We had the most wonderful experience with the recent renovation of our Ensuite with Westend Bath and Kitchen. With the help of Sarah Stott designer, we chose the design and materials and Sarah's great eye brought it altogether as we had dreamed it would be. She is amazing. Once everything was chosen work began with Alan over seeing the project and checking in regularly to see if we had any questions. We had very few as we had excellent contractors in Eric and his brother Alan ( another Alan!) They were very careful and thoughtful of our home as they worked and their work was amazing. We are now enjoying our wonderful ensuite. Thank you Westend Bath and Kitchen for such a wonderful job and we would not hesitate to recommend you to anyone. Jim and Johnette Keay