Borchert Kitchen & Bath

We're very pleased with the work on our kitchen and bath countertops, backsplash, and fixtures. Ronda's design consultation and efforts to locate materials and patterns were outstanding. The quality of the installation was excellent, and we especially appreciated the meticulous tile work. The finished product looks great. We appreciate the recommendation from our friends, and we would certainly recommend Borchert to others.

Had two kitchen remodels ahead of us. First, finishing a small basement kitchen so we could continue to cook while the main kitchen was being remodeled afterwards. Rhonda was helpful in the design of the basement kitchen and her design ended up working much better than what we initially had been thinking. As the project commenced, we found that communication between what Rhonda designed and discussed with us, what Ron understood and what the contractors did was different. I found myself constantly reviewing the drawings and pointing out things to literally every trade. Which isn't really our 'job'. Cabinets- There was an existing half-wall that Rhonda told us we needed to extend with a wood cap to account for the length of the sink/dishwasher/under counter fridge. Because the wall was not extended first, (a mistake that we didn't realize until later) the cabinets were initially installed at the incorrect length, discover by us as the countertops were being measured. Otherwise the counters would have been short by a few inches. The wood for the endcap that was used was not the same species as the cabinets, So when it was stained, the color was similar but the grain wasn't even close, which made it look very different. We were at the end of the project, so we just went with it. Plumbing- Guy was fine, but misread the drawing and prepped the dishwasher on the wrong side. Told him, he apologized and he fixed it right then and there. Extra holes underneath my sink are still there though. HVAC- An existing dryer vent had to be reworked along side the new hood vent on the exterior wall. Both next to each other, neither of them straight. Tile- Tile guy used sharpie to draw his measurements because he couldn't see the pencil (gray tile). He came back and sorta cleaned it. It didn't come all the way off and there are still visible. (He said they'd fade.) Black lines along edges wherever he had to cut. Also, he also misunderstood what an electrical box flange was and he tiled over them, which caused the screws for the electrical wallplate covers to bottom out on the tile. Literally had to cut each screw down myself to make the plate covers work. Countertops- It was an 18" dishwasher and needed a special mounting bracket. I spoke up about it and the response was that nobody makes a bracket that short. Yes, they do. So the dishwasher would just pull out of the cavity when we pulled to open it. Appliance guys- Super nice and helpful. The only solution to the lack of bracket for the dishwasher was to caulk the screwtabs to the underside of the counter top. There were no side mounts to our model dishwasher. It's still secure, but if it ever had to be serviced, somebody would need to scrape the caulk off to get the dishwasher out, then caulk it in again. Not the preferred method. The cleaning crew- Walked in to clean my new bathroom. Help yourself, but we remodeled the kitchen. Wrong room guys. Again, communication was lacking. Even after all of that, we decided to go back to Borchert to begin the big project upstairs because even with the issues, we were happy with how it turned out. Then after some general discussion about what we wanted, she pulled out completed project that was 'similar' and scared us away with quite a lofty budgetary number. Granted, we didn't even design anything, but she felt that it was a good comparison to what we were after. She suggested that my wife and I regroup and talk about a budget. When we did, we decided that because our house is modest, we couldn't justify spending as much money as was softly quoted, and get a good return. We went with another contractor for the main kitchen. Overall, we are happy with the end result. While our upstairs was under construction, it functioned better than our very outdated former main kitchen. We were happy to have the space finished and it looks very nice in our basement. It was our first "outside" contractor project and it taught us not to assume that everyone is on the same page.

Borchert completely renovated our dated 80's gallery kitchen and made great suggestions to add much needed storage space without changing the footprint. They performed all work as promised, within the scheduled timeframe and agreed upon budget. Everyone who worked on the project was professional and seemed to genuinely care about the outcome and our overall satisfaction. We were very happy with the process and final product.

Borchert designed and competely remodeled my kitchen. I am completely in love with it. Staff listened to what I wanted and made great suggestions that were in keeping with my budget. The project started and ended as scheduled, everyone was friendly and professional. The disruption and mess was kept to a minimum. Borchert did such a great job on the kitchen that I had them come back a year later and remodel an outdated bathroom.

Quality work in all phases of our bathroom remodel. Job was completed on time and on budget.