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Ferguson

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2.8 Google Review

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6326 Transit Rd, Depew, New York, 14043, United States

(716) 681-5035 www.ferguson.com/branch/depew-ny-showroom

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Refresh Reviews 2.8

Tom Kramer

Aug 17, 2018

We visited Ferguson and were greated with a friendly staff. The show room was nicely displayed. We told them what we needed for our remodel project and they (Cara) helped us find what we were looking for. They have a lot of good choices to choose from, knowledgeable about the products and took time to help us make sure we were making the right choices. Highly recommend and appreciate their help 😊

Jason Jason

Jan 15, 2018

My wife and i are building and decided to do a little shopping last Saturday and stopped in the showroom. The items inside from lighting to appliances were beautiful. Unfortunately the beauty stopped there. The woman at the front desk seemed to forget that smiling is inviting but did find someone to help us. We were then greeted by a woman who immediately advised we needed an appointment almost pushing out the door. All we wanted to do was look and possibly purchase a few items but we were treated as if there were 10 people ahead of us. Keep in mind, the showroom was empty aside from us and the staff. When we had a few questions, I felt very uneasy even asking her as if I was bothering her or taking up her time. I fully understand that they probably have quotes they're writing on the side but to rush us out left me feeling very awkward. We looked around a bit longer but did not want to bother anyone else there so we left. I will say that we did end up stopping into another place and purchased a range. We spent $7500 that day on one appliance and still have a few others left along with our lighting and fixtures. I would have gladly given ferguson my business had they gladly given us the time of day.

Mark Nagel

Nov 30, 2017

My wife and I went to Ferguson on a Saturday morning, when no other customers were in the store. In the past year, we purchased a faucet from this location when we remodeled our kitchen and thought we would use them for a two bathroom remodel. We knew what we wanted and asked for someone to help us pick out our selections. Unfortunately we got Amanda, who upon introduction, informed us we should schedule an appointment which would take an hour or two. We laughed because our designer took less time to plan our project. We planned to buy two toilets, seven faucets, a cast iron tub, light fixtures, mirrors, etc. All in all, we would have spent upwards of $10,000 with this company. After this experience, we would never step foot in this store again. Amanda went so far as to say that the cast iron tub we wanted does not exist and we don't know what we are talking about. I did the research for the tub and know for a fact, we can get exactly what we want. If Amanda was our employee, she would would be looking for employment somewhere else because she wouldn't be working for myself or my wife.

Nicolette Gaesser

Dec 4, 2017

I recently renovated my kitchen and used Ferguson for all of my lighting upgrades. Their selection was great and the customer service was even better. I will be sure to use Ferguson again in the future!

Sarah Jankowiak

Apr 13, 2018

Pleasant experience. Their staff is very patient, knowledgeable and personable.

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