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Indesign Bathrooms & Kitchens

Indesign Bathrooms & Kitchens

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4.7 Google Review
Sheen Rd, England, TW9 1UR, United Kingdom
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Sep 18, 2018
Would not use this company again or recommend. While we were generally pleased with the aesthetic of the final bathrooms, Indesign refused to refund some unused and unopened tiles which were oversold in the first place (the order was placed as part of the design package which includes site visit and measurements). Customer service v poor and frustrating with various miscommunications where different stories were given to builders and us. In the end we had to resort to email only communications to have some written proof of what had transpired. We were proposed a site visit of two people to come and count the number of tiles used, which we found wholly unreasonable given that they had done the site visit in first place to measure the fittings as well the the sq meters of the tiles required only to have been oversold by 25% of the required amount (£81 per box not exactly cheap). This was after claiming that they gave us extra 2 boxes of tiles on the house as such it will be deducted from the total refund but we were able to prove them wrong with a copy of the invoice and delivery note. At another point they asked if we could bring tiles back to the shop but without guaranteeing that the refund would be given so in the end we did not have time or inclination to pursue any further. We also had an issue with some tiles for another bathroom which was delivered water damaged and in a mixed batch with a very slight colour difference that ultimately lead to some retiling. So if you are going to pay more, thinking that you are going to get an end to end service, I would shop around. When faced with a similar situation with 2 other tile companies where we measured and placed the order ourselves, they refunded without question. We are very glad not to have used Indesign for our kitchen too.

May 21, 2017
Very helpful and professional team. The bathroom design was done within minutes during my first visit at the showroom. They offered a very professional guidance in the choice of my suite. Would definitely recommend their services.

May 21, 2017
Would recommend for anyone who needs excellent design advice and a variety of brands. I required duravit products and a bathroom design and the staff were very attentive. showroom looks great too!

Jul 25, 2016
These guys are really professional. At the planning stage they listen to what you want but then make it even better. Where there were difficulties encountered (not their fault) they worked hard to try and rectify them. We did have some problems with builders breaking things in my house but again they fixed this as best they could. There was also a disagreement about whether one of my cupboards should have been painted which they also fixed for no extra charge. Overall I am really impressed by their attitude, knowledge and service. My finished bathroom looks great. I have already recommended them to someone else who is presently having her bathroom done with them.

Sep 8, 2017
Free home visit service is fabulous, they arrived on time and were very forthcoming with ideas on how best to approach my refurbishment works and had technical know-how! A pleasure to deal with and would use them continuously.

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Opening Hours

Mon:9 am - 5 pm
Tue:9 am - 5 pm
Wed:9 am - 5 pm
Thu:9 am - 5 pm
Fri:9 am - 5 pm Today
Sat:9 am - 5 pm