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Bain Dépôt Laval

Bain Dépôt Laval

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2.7 Google Review
3623 Autoroute 440, Laval, Québec, H7P 5P6, Canada
(450) 934-4422 www.baindepot.com
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Google Reviews

Refresh Reviews 2.7


Oct 24, 2018
Overall I had a pretty good experience at Bain Depot. There are many employees on the floor and they are quick to come and help you. They were polite and joyfull. My biggest complain is that the store do not have a ton of different choices and things are really pricey. It can look overpriced, but the other store offers comparable prices. What make this store a good place is how great the after sell service is. After a year, I had a problem with the shower head tube. Immediately they offered to replace it for free and kept the piece they ordered for me for more than two weeks. I could make this deal with the very first person who responded. No wait, no phone transfer, no "Oh, I don't know, I need my supervisor to check". I recommend this place because they actually CARE about their service and products. I wish I could give this review a 4.5 stars instead.

Aug 3, 2018
Terrible after sales service. We refused a product at the door and now they are saying that it was not refused. They are not helping at all. Crooks. Stay away!!!!

Feb 14, 2018
Horrible after sales service. They were nice when they needed our money. As soon as it is paid, it's now YOUR problem if something is wrong. Chipped bathtub, drawer not closing properly (suggested to bend a metal part to fix it, it's brand new!), shower with a defective part, linear drain (DO NOT BUY THERE) not installable and wrong, very wrong information (never install this OVER ceramic, will leak for sure). Terrible experience. For me, this store is now on my black list.

Sep 26, 2018
Excellent service

May 18, 2017
Horrible service, bought a sink, came with missing parts, 2 months later still waiting. Staff getting frustrated with our follow-ups, arrogant and careless about the client. Pay the difference and go elsewhere, at least you'll get what you pay for.

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Opening Hours

Mon:9 am - 6 pm
Tue:9 am - 6 pm
Wed:9 am - 6 pm
Thu:9 am - 9 pm
Fri:9 am - 9 pm
Sat:9 am - 5 pm