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Matrix Marble and Stone

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3.7 Google Review

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2890 Allenby Rd, Duncan, British Columbia, V9L 6W2, Canada

(250) 746-7257 www.matrixmarble.com

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Terry Ketler

Jul 29, 2019

Iâ€™d like to weigh in on the negative comments made by Wade Happy regarding the general manager of Martrix Marble, Timothy Kyle. I am a client of Matrix literally by accident as we engaged Mr. Happyâ€™s moving company, Clydesdale Movers based in Nanaimo, to move us several months ago. During that move the crew broke an oval marble table that we had custom made in San Francisco. To say we were upset would be an understatement. After negotiation with Happy he agreed to pay to replace the table. We secured several estimates from various companies including Matrix. Timothy Kyle was very helpful and generous with his time, discussing the various alternative stones and pricing. As we were about to leave he had another thought and brought out his artisans to have a look at our broken table. To our surprise, they proposed another solution - they would repair it. And repair it they did for less than a third of the price of the replacement estimates and they did it within a few days of dropping it off. Our table is back in our home and it looks as beautiful as it did thirty years ago. We canâ€™t say enough about the great crew at Matrix. We are very thankful that Tim took the time to find a solution that worked for everyone. Thereâ€™s a reason Matrix has such a great reputation. Terry K

Cheryl Read

Jul 6, 2019

We bought our granite countertop from Tim at Matrix Marble approximately 16 years ago and it still looks fantastic and in style! I received the best design advice and continue to receive after sale care! Note: I referred Matrix to a friend but she found a place selling for less money....big mistake....when it was delivered the color was wrong, the quality poor and customer service non existent! Shop with the pro's! Cheryl and Doug Read

A&A Saltspring

Mar 7, 2019

Timothy Kyle at Matrix Marble guided us to the perfect slabs of vancouver island marble for our kitchen and bathroom renovations. Tim has over 20 years of artistic, practical experience and wisdom to assist you in choosing the perfect pieces to fit your taste. He took immediate and perfect care of any last minute issues with the installation as well. We highly recommend Tim and Matrix Marble. We give him 5 gold stars for his caring attention and wisdom.

Wade Happy

Jul 26, 2019

I was given the number of Tim Kyle who works for this company to pay for a damaged table, I was calling in to pay for the item and received no help from him. He was rude and bossy and absolutely no help to me at all. As a small buisness owner I know I would lose clients if I treated people the way I was treated here so be cautious if you like good customer service. Response to what you wrote. All my phone calls are recorderd and I'd have to disagree after I listened to our conversation. I never mentioned the work you did for us because that was not the issue. The issue was your bad customer service and that was what I commented on, after leaving numerous messages with the owner I felt that no one cared so I left a review letting others know about my experience. I also hoped it might give Tim the opportunity to work on his bad customer service but all he has done is divert blame and accept no accountability. Thank you for the wonderful job you did on the damaged table!

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Opening Hours

Mon:8 am - 5 pm

Tue:8 am - 5 pm

Wed:8 am - 5 pm

Thu:8 am - 5 pm

Fri:8 am - 5 pm Today

Sat:9 am - 4 pm