Countertops by Superior, Inc.

I read the reviews and walked in expecting a good outcome. I was blown away by the beauty and quality of the gorgeous granite. I got to choose my own slab. Great prices and first class customer service. A large variety of edges to choose from and a rounded edge to one side of my island at no extra cost. When it was installed, I was thrilled with the richness and thickness of this stone. My every expectation has been exceeded and I couldn't be happier.

I went here to get information on a bathroom counter top and Charlene was very helpful looking at granite remnants. We took a sample home and she quoted us a price. When we got home we were not happy with the match so we returned and inquired about Quartz counter tops. We had already stopped at another counter top store and received a price of 1500.00 . We wanted to see if Superior could give us a better price. I was very surprised when I asked Charlene and was told it was very expensive and she would not give me a price. I did not tell her I already received a quote and I was willing to accept that one if I could not get a better price here. I said to her then we should just leave then , and she said yes. Really? They just lost a sale as we will be going with the other dealer at a price of $ 1500.00 .

First class service and great prices.

We just had countertops installed by Countertops by Superior. From the moment we walked in the door, they are very personable and make you feel very welcome. They walked us through the whole process. We just wanted to replace our countertops and not the backsplash. They told us all our options. Free sink was included. My mom really wanted to get everything in before Christmas and they had the whole thing turned around within a couple weeks - the installation happened in one day. During the installation, the workers were very friendly and personable. We asked lots of questions and they answered every one of them happily. They ran into issues pulling out our old countertops because of the way they were installed and they didn't let it bother them. They had to stay later than they thought and during the whole process of installation you could tell they thoroughly enjoyed what they were doing. When the install was finished, there was one part of our kitchen where our garage on our counter ended up not meeting the counter because of the different thickness and within minutes, another rep from the company came over to look it over. They took measurements. The next day the same man came by again just to double check his measurements and see how we liked everything to make sure we were satisfied. We thoroughly were! They were not charging us anything more than the estimate. That same day after the man came to double check the measurements, the owner of the place just stopped in to make a personal check to see how everything came out. He wanted to make sure we were happy without any concerns. He was telling us how their main concern is to have a personal experience with the customer (as things used to be in the old days before the world got very impersonal and non-caring). He was so kind and stayed just talking to us for a little about other things too. We could sense the genuine care that this company had in making their final product perfect and wanting to have that personal connection between the company and customer. The garage issue was taken care of swiftly and perfectly and very Kindly. Overall, we couldn't say more about how great this company is and definitely recommend them if you have any work you need done with your countertops or other work. A very personal company that makes sure the customer is extremely happy and gets everything they want. A genuinely great company to work with. Highly recommended. Kitchen looks beautiful now!

I felt the installation was good and the workmanship on the countertops where good but, product was not the quilaty I expected kept chipping and when I called to have them repaired below was the owners response, which admitted there was a problem from the beginning ... he stated because no one else had an issue that there was nothing wrong with my granite.. The counter tops chipped in none work areas from week one I will never do business with this company again... owners email: Your countertops were installed on 1/11/16. We have been out several times to take care of chips in your countertops. You are claiming that we installed defective granite in your home. This is not the case. We have install 10 to 15 other kitchens with that same material. No one else has called to complain about chips. The only way chips are happing is that the countertops are being hit. This is not part of any warranty. After a year and a half we were still going to go out and take care of the problem. In responce to your behavior. I am requesting that you do not contact us again. Neither calling or stopping in. Any further communication between you and Countertops By Superior, Inc. should be thru your lawyer