Cutting Edge Countertops - Countertop Fabricators - Wixom, MI - VerView
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Cutting Edge Countertops

Cutting Edge Countertops

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4.4 Google Review
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30475 Wixom Rd, Wixom, Michigan, 48393, United States
(248) 926-8000 www.cectops.com
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Google Reviews

Refresh Reviews 4.4
Jun 1, 2018
In general, they were fantastic. The end product was great, and the costs and fees were very straight-forward and nothing was a surprise when the dotted line was signed at the end of the day. The only thing that could have gone better was the process, specifically with communication and scheduling. There were a few times I needed to reschedule because I was coordinating delivery of our sink and oven around the time of the measure, and the woman on the phone seemed to have a hard time understanding what I was trying to communicate many times, and also the time that she gave for the measuring and the actual install were far from the times that actually occurred when the day came. The install, for example, occurred very late and the men were in our house past 10pm. It was also the weekend, and I do not believe that they should have had to work those kind of hours, nor be in our house at that hour, especially if it had been only my wife home. I had no idea what time they would show up, until they were on the way. I thought maybe they had forgotten our job, since they were supposed to arrive around 4. However, I give kudos for them trying to get the job done when they say they will, which is remarkably pretty fast.
Jun 5, 2018
The four star rating is based primarily on the installation. When we went to look at their showroom in late April, their staff was very helpful. The product turned out almost exactly as we imagined, and the person who came to measure was meticulous. The aspects that did detract from the process involved what I perceived as honesty, and some minor installation issues (I will have to re-caulk the wall seams as it is incomplete in more than half of the kitchen). As for the honesty, we were scheduled as the first afternoon delivery. They called at approximately 8:30 am saying they were 30 minutes away, which was quite a surprise. Fortunately, I had taken the day off of work so I didn't have to rush home. When they got to the house they backed in, opened the truck's back door, and then someone came to tell me they "forgot a part, and had to go back to get it." My assumption is that they realized they were at the wrong house, and they could have told me that. I asked when they would be back, or how long it was to go back to where the part was, and they said they don't know, but they'll call me. Sure enough, I received a call around 1:30 pm telling me they were 30 minutes away. At no point did they address this, and for me that is a significant concern. I would have had no problem if they went to the wrong house and told me, but had I not taken the day off of work I would have say for four hours waiting for them to get that ever important part needed to install countertops.
Aug 28, 2018
There was a younger guy installing our countertops that was very professional and seemed to know a lot and he was great to work with. If I could remember his name I would recommend him. One of the installers however, a heavyset man with glasses, smelled horrible, so much so that I had to remove myself from the room. I was also disturbed to have noticed him watching porn on his cell phone during the installation of our countertops. This was the second time we have had them install, and it really seems to be hit or miss who you get doing it. Stone selection was nice though and overall we ended up happy.
Jun 21, 2018
My project consisted of tear out and installation of granite counter tops in two bathrooms (each with two sinks). Gary and Cole carefully removed the old Formica counter tops and sinks and did a very professional job of installing the granite tops and new sinks. Job well done!
Mar 19, 2018
We have remodeled four kitchens in the past 25 years, so we were bracing for weeks of mess, work delays, and hidden costs. Our experience with Cutting Edge proved that a kitchen update can be done quickly, professionally, on time and on budget -- they were fantastic and we are so happy with the finished product. Sales Rep Mark Williams helped us select materials and choose work options that kept us on budget. We were contacted by the scheduling office within a couple of days and set up the measuring and installation appointments in one short phone call. Randy, who came to measure, and Eric O. and Chris S. the installers all called ahead and showed up exactly on time. Their work was fast and professional -- all work was done exactly as promised and expected. One day later the plumber hooked everything back up, the back splash was installed, and our kitchen was done. From showroom to completion - 12 days! And the office followed up with us immediately to make sure that we were happy. No one that we talk to can believe it -- we are very satisfied customers and would highly recommend Cutting Edge Countertops for your kitchen project.

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