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Regal Granite & Marble

Regal Granite & Marble

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2.3 Google Review
571 Welham Rd, Barrie, Ontario, L4N 8Z6, Canada
(705) 725-1176 www.regalgranite.com
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Refresh Reviews 2.3


Dec 3, 2018
Consider yourself warned...don’t even consider Regal Granite. Good reason why there’s so many horrible reviews. Terribly managed “business”. Kids at a lemonade stand could do a better job. Poor craftsmanship and not at all what we asked for despite taking far longer than estimated. Took forever and so many scattered visits at our house to complete what I thought was a basic and straightforward install. Countertops were placed crookedly/unevenly, scratched pretty bad in a few areas, slight chip in a corner (owner and his son blamed me for it somehow and scoffed as though it was so small and no big deal), and they left a massive mess to top it off with an indent in my wall. Gave the owner and his son the opportunity to fix their mistakes but they refused before ignoring my calls. Had to pay extra for someone else to fix their mess, who laughed at the job Regal Granite did and stated that they have a notoriously awful reputation. Stay far away from this place at all costs...not at all worth the money you think you might save and the mind blowing headache it’ll cost for shotty work

Jul 9, 2018
I ordered two Silestone vanity tops. They took 6+ weeks to come in. After they were installed the issues started piling up. Firstly, they were streaked with something and looked awful. We gave the owner the opportunity to try and clean/fix them. He used 2 toxic substances, one being acetone that he squirted from a Gatorade bottle. This did not work. Second, the measurement for the faucet holes was done before the backsplash was added and when the taps were installed they hit the backsplash when they were turned. We asked that everything be removed and after several days/attempts to make contact this was done. He suggested he take the tops and our Restoration Hardware sinks back to the shop the “safely” remove the sinks...which he then broke and will not pay for. The icing on the cake was when we noticed the acetone he dripped down the side of our brand new oak vanities, which ate the finish off-of course he denies this! I have NO idea how this unscrupulous company stays in business! I guess there are few “after sale”complaints selling gravestones!

Jul 19, 2017
We have just had two bathroom granite counter tops done. The two installers were wonderful and done a very good job. We had to switch a couple of set dates but understandable as unforeseen problems with any install could be an issue and set the installers back and no one would want them rushing to finish any job. And regal is very busy due to very good pricing on their product. Erica also found us a wonderful plumber. We would of had to wait four days for a plumber to reconnect our taps but Erica found a gentleman for the following day. So kudos to her. So thank you regal. Love the new look.

May 4, 2017
some of the worst service I've ever experienced. I've given up on them. I walked in to get a quote for a bathroom counter. I received quote on the spot. I took home samples of in stock offcuts I could choose from. They came out to template. When they came to the house I mentioned that I would also need a kitchen in the next 6 months, so they may as well template for that at the same time. When I chose the material for the bathroom...I got no response. I continued to call, email, follow up FOR WEEKS. Nothing. Finally got Erika on the phone and she said they didn't have that material, she didn't know what they had. in a follow up email she said that the quote was reflective of having BOTH kitchen and bathroom installed at same time. completely untrue. so they won't honour it. they obviously decided that they didn't want my business and did everything they could to make me go elsewhere. terribly unprofessional - not sure how one can run a business this way

Nov 28, 2017
Reasonable prices but among the worst customer service experiences we have ever had. Also, measured and then left a space between counter and wall at one end. Still chasing them 5 months later for a correction. Don't respond to calls.

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Opening Hours

Mon:9:30 am - 5 pm
Tue:9:30 am - 5 pm
Wed:9:30 am - 5 pm
Thu:9:30 am - 5 pm
Fri:9:30 am - 5 pm Today
Sat:10 am - 1 pm

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